Re: [otrs] Need help organizing and prioritizing
How can I have the ‘Escalated Tickets’ window not show the Closed tickets - I would like to do this across the board, meaning not just using a filter. This will confuse agents when they see ‘Closed’ tickets in the Escalated window on the dashboard. I would like it only to show open tickets that have been escalated.
Shouldn't happen. Make sure the tickets aren't locked.
On Mar 23, 2014 9:00 PM, "Leah Kelly"
How can I have the 'Escalated Tickets' window not show the Closed tickets - I would like to do this across the board, meaning not just using a filter. This will confuse agents when they see 'Closed' tickets in the Escalated window on the dashboard. I would like it only to show open tickets that have been escalated.
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participants (2)
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Gerald Young -
Leah Kelly