The docs say that after you get the Apache webserver running, just point your browser to http://localhost/otrs/installer.pl and you'll get a web interface for the database installer. Not so on Windows. The windows installer puts the installer.pl file in c:\otrs\bin\cgi-bin. What you can do is edit the httpd.conf file and specify a new ScriptAlias so that your browser will treat .pl files in a specified folder as applications to run, rather than treat them as documents to present as text. Initially it's set to: ScriptAlias /cgi-bin/ "C:/OTRS/Apache2/cgi-bin/" that folder has only a printenv.pl in it. so, add another line after this: ScriptAlias /otrs/ "c:/OTRS/otrs/bin/cgi-bin/" If you restart Apache at this point you'll be forbidden access to that directory, so don't forget to explicitly allow access to it in httpd.conf: AllowOverride None Options None Order allow,deny Allow from all </Directory> now you can point your browser to http://localhost/otrs/installer.pl and continue. cheers Stewart __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com