Hello, I want only to let the filter to update tickets and other mail should be left alone. Is that possible ? Thanks, Kevin

...

...

"Maurice James Ny" 7/06/2007 13:09 >>> Have you gotten it to work?

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Torsten Thau Sent: Wednesday, June 06, 2007 2:39 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] NewTicketReject.pm -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi, Maurice James Ny schrieb:

What is NewTicketReject.pm used for? Its located in /opt/otrs/Kernel/System/Filter/ How do I use it?

search for it in SysConfig and you'll probably find an entry in Ticket - -> Core::PostMaster: "PostMaster::PreFilterModule###3-NewTicketReject: Block all incoming emails without valid ticket number in subject with From: @example.com address." bye, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 pgp-key: 0x292F987D fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (GNU/Linux) iD8DBQFGZlZ2vXo8m5PgoXQRAguHAJ91G5URlluMdXO9r76orl9ZTne7igCbB8Rc zHUfj4JSyjUq1/Lzo7xxhGM= =d5/E -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/