Hey Bastien,

-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von EXT / CAP GEMINI LEBLANC Bastien Gesendet: Mittwoch, 15. November 2006 10:23 An: User questions and discussions about OTRS.org Betreff: [otrs] POP3: no delete

Hi all,

Can you tell me if it is possible to fetch mails from POP3 to integrate into OTRS but without deleting it from the server?

Try setting up a seperate mail address for otrs, and bouncing a copy to the new addresss.

In fact I tried to comment the ligne 202 in the PostMasterPOP3.pl $PopObject->delete($Messageno); But the ticket are duplicated.

Pop is not IMAP unfourtunately, this type of call to the mail server will always create duplicates.

That would be really usefull to test otrs, while keeping our current mail system.

Thank you for your answers.

Best regards,

Bastien Leblanc

Cellule Administration Peoplesoft

Email: ext.cap-gemini.leblanc@sncf.fr

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Greetz, Shawn