I need to clearify. The Free text field doesn't show up on the New Ticket form not a new ticket. But I can see the free text fields 1 and 2 just not 3. I'm wondering, if you look at the steps I've given if I missed a step to make free text key 3 show up on new ticket form? Thanks for your assistance! Robyn Warrington -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: Thursday, January 28, 2010 11:56 AM To: otrs@otrs.org Subject: otrs Digest, Vol 16, Issue 145 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. dealing with article_attachment table (Leonardo Certuche) 2. Filter or autofill the contents of TicketFreeText2 (Enrique Madrid) 3. TicketFreeText not showing up on new ticket form (Robyn Warrington) 4. Re: TicketFreeText not showing up on new ticket form (Marco Vannini) 5. Re: Filter or autofill the contents of TicketFreeText2 (Marco Vannini) 6. Re: TicketFreeText not showing up on new ticket form (Marco Vannini) ---------------------------------------------------------------------- Message: 1 Date: Thu, 28 Jan 2010 11:55:58 -0500 From: Leonardo Certuche Subject: [otrs] dealing with article_attachment table To: "User questions and discussions about OTRS." Message-ID: <2d120a851001280855g19f636a3o94c42341bd3c9062@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Hi there, After less than two months our article_attachment table is occupying 70% of our total database size. Does anyone know about a way of storing articles outside the main database? In the following thread http://www.mail-archive.com/otrs@otrs.org/msg21102.html, Dieter proposes to switch it to filesystem from configuration but I could not find it in SysConfig. Does anyone know where? Any help is much appreciated. Thanks in advance, Leonardo Certuche