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I wholeheartedly agree. Something that would have some robust searching capability would be nice, especially if it is easy to use. Why not use the FAQ module within OTRS? Would it suit the needs of the community?

There is a FAQ up at http://faq.otrs.org/ which I think is using the OTRS engine, but it's not open for submissions from the wild.

I'd be happy to host a support/FAQ wiki. I don't see the value in a web discussion forum -- that need is met by these mailing lists.

I undoubtly think a forum is much better than a mailing-list. First, the threads are kept organized no matter what. Second, the search capabilities are much better. Third, the threshold for joining a forum is much lower that joining a mailing-list. In my opinion, forums supersedes mailing-lists. I'd be happy to host an OTRS forum, but as others have said before; this forum must be official. If the OTRS team agrees, we could just add forum.otrs.org as a DNS entry pointing to whatever server the forum is hosted on. I serve a couple of forums today on our linux servers, and have long experience with several types of forum software. Kind regards, Thomas Vådahl