Customer User Groups & Broadcast e-mails
While working with OTRS is has become apparent, especially in our companies alpha-stage testing of it, that we need to contact the customer users. I think it would be good to also have a customer users grouping, and something similar to the 'admin email' function, except to email customer users. Just a thought. Perhaps its already there, since I've seen so much already in OTRS (great job!). Also, in using 1.1.0rc2 there isn't the ability to write Note-External? What am I doing wrong. TIA -Dave
Hi Dave, On Wed, Apr 30, 2003 at 12:31:22PM -0400, DTerrell@Delphi-Tech.com wrote:
While working with OTRS is has become apparent, especially in our companies alpha-stage testing of it, that we need to contact the customer users. I think it would be good to also have a customer users grouping, and something similar to the 'admin email' function, except to email customer users.
* The 'contact customer' feature is on the todo list. * You can group customer users by CustomerID. * I added the enhance of AdminEmail with customer user to the todo list (misc - not scheduled yet/nobody is working on it yet).
TIA -Dave
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl
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DTerrell＠Delphi-Tech.com -
Martin Edenhofer