Multiple OTRS installations, same machine

Matt Linton

21 Apr 2006 21 Apr '06

6:37 p.m.

Hello all! I'd like to allow multiple software groups within our single organization to handle their own "issue reporting" via OTRS. Since I don't want to manage multiple servers, and want them each to have full administrative control over their own FAQ entries, customer users, etc -- I had planned on installing multiple OTRS installations like this: ScriptAlias /otrs1/ /local/otrs1 ScriptAlias /otrs2/ /local/otrs2 (and so on...) Problem is, I'm running into wierd behaviors with the secondary and other OTRS's. Log.pm seems to use the OTRS ID as a function for grabbing memory for logging. Is that true? If I set my server IDs "1" and "2" then #2 has memory conflicts, but if I set them to "1" and "20" then it seems fine. Has anyone done this before, and does anyone know how to accomplish it better, perhaps? -- ------------------------------------------------------------- Matt Linton "So, you think there's no money UNIX/Linux SysAdmin to be made as a philosophy major? ASANI Solutions, LLC Think again! You're still right."

Show replies by date

Nils Breunese (Lemonbit Internet)

21 Apr 21 Apr

6:43 p.m.

Op 21-apr-2006, om 20:37 heeft Matt Linton het volgende geschreven:

...

I'd like to allow multiple software groups within our single organization to handle their own "issue reporting" via OTRS. Since I don't want to manage multiple servers, and want them each to have full administrative control over their own FAQ entries, customer users, etc -- I had planned on installing multiple OTRS installations like this:

ScriptAlias /otrs1/ /local/otrs1 ScriptAlias /otrs2/ /local/otrs2 (and so on...)

Problem is, I'm running into wierd behaviors with the secondary and other OTRS's.

Can't you just use a setup using separate queues? Nils Breunese.

Matt Linton

8:36 p.m.

New subject: SPAM Subject: Re: Multiple OTRS installations, same machine

I had debated that, but the problem is that each group will want to field their own "Responses" (the pre-formatted one-click email responses) as well as their own FAQs, and add/remove their own users, etc. I don't want to set up a server which would allow one project (with admin access) to alter other projects' questions, data, users, etc. Basically my assumption is that although I want it all on one physical server and Apache install, I have to assume the groups using OTRS will not necessarily trust each other. ------------------------------------------------------------- Matt Linton "So, you think there's no money UNIX/Linux SysAdmin to be made as a philosophy major? ASANI Solutions, LLC Think again! You're still right." Nils Breunese (Lemonbit Internet) wrote:

...

Op 21-apr-2006, om 20:37 heeft Matt Linton het volgende geschreven:

...
I'd like to allow multiple software groups within our single organization to handle their own "issue reporting" via OTRS. Since I don't want to manage multiple servers, and want them each to have full administrative control over their own FAQ entries, customer users, etc -- I had planned on installing multiple OTRS installations like this:

ScriptAlias /otrs1/ /local/otrs1 ScriptAlias /otrs2/ /local/otrs2 (and so on...)

Problem is, I'm running into wierd behaviors with the secondary and other OTRS's.

Can't you just use a setup using separate queues?

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

Christian Schoepplein

25 Apr 25 Apr

12:22 p.m.

Hi Matt, On Fri, Apr 21, 2006 at 11:37:25AM -0700, Matt Linton wrote:

...

I'd like to allow multiple software groups within our single organization to handle their own "issue reporting" via OTRS. Since I don't want to manage multiple servers, and want them each to have full administrative control over their own FAQ entries, customer users, etc -- I had planned on installing multiple OTRS installations like this:

ScriptAlias /otrs1/ /local/otrs1 ScriptAlias /otrs2/ /local/otrs2 (and so on...)

Problem is, I'm running into wierd behaviors with the secondary and other OTRS's. Log.pm seems to use the OTRS ID as a function for grabbing memory for logging. Is that true? If I set my server IDs "1" and "2" then #2 has memory conflicts, but if I set them to "1" and "20" then it seems fine.

You have to use different system IDS for the different OTRS instances: $Self->{'SystemID'} = ... I use 3 different OTRS instances (without mod_perl" and it works fine.

...

Has anyone done this before, and does anyone know how to accomplish it better, perhaps?

The way you like to do it is perfect, only take on the different SystemIDs and the different aliases in the web server configuration. Also do only use mod_perl for one instance.

...

Matt Linton

Ciao, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!

Volker.Lipper＠de.mecglobal.com

1:07 p.m.

...

You have to use different system IDS for the different OTRS instances:

$Self->{'SystemID'} = ...

I use 3 different OTRS instances (without mod_perl" and it works fine.

...
Has anyone done this before, and does anyone know how to accomplish it better, perhaps?

The way you like to do it is perfect, only take on the different SystemIDs and the different aliases in the web server configuration. Also do only use mod_perl for one instance.

sorry for jumping into the discussion from aside... ;-) i have to do this in two or three weeks and i am not that deep in all the things. so my question is if there is a detailed explanation or a howto or something like that to get multiple instances on one server up an runnin? Thx in adavance, Li

...

...
Matt Linton

Ciao, Christian

Graham Leggett

6:03 p.m.

On Tue, April 25, 2006 3:07 pm, Volker.Lipper@de.mecglobal.com said:

...

sorry for jumping into the discussion from aside... ;-)

i have to do this in two or three weeks and i am not that deep in all the things. so my question is if there is a detailed explanation or a howto or something like that to get multiple instances on one server up an runnin?

I face the same task in a short while. Having deployed OTRS from an RPM, I want to keep the convenience of upgrade-all-at-once. Which directories would I need to make copies of to get multiple copies of OTRS to work side by side? Is the config held in a single directory? Regards, Graham --

toens.bueker＠lists0903.nurfuerspam.neuroserve.de

26 Apr 26 Apr

5:58 p.m.

Graham Leggett wrote:

...

...
sorry for jumping into the discussion from aside... ;-)

i have to do this in two or three weeks and i am not that deep in all the things. so my question is if there is a detailed explanation or a howto or something like that to get multiple instances on one server up an runnin?

I face the same task in a short while.

Having deployed OTRS from an RPM, I want to keep the convenience of upgrade-all-at-once.

[...] If there is no easy way for virtual OTRS hosts in the OTRS configuration itself, just put Xen on your server and split it into multiple domains with one OTRS instance each. Those can be handled like separate servers. by Töns -- There is no safe distance.

Matt Linton

25 Apr 25 Apr

4:57 p.m.

New subject: SPAM Subject: Re: Multiple OTRS installations, same machine

Christian: Thank you for the feedback! I have set it up that way and am working through some issues, but the question I have is: If I set the SystemID variables too close together, Syslog.pm panics. For instance, if #1 is SystemID 01 and #2 is SystemID 02, then they conflict on memory space (it appears). If #1 is SystemID 01 and #2 is SystemID 20, then they do not conflict. It looks like in Syslog.pm, shmget is using SystemID as a parameter in grabbing shared memory. Am I reading this right, and can this problem be duplicated? ------------------------------------------------------------- Matt Linton "So, you think there's no money UNIX/Linux SysAdmin to be made as a philosophy major? ASANI Solutions, LLC Think again! You're still right." Christian Schoepplein wrote:

...

Hi Matt,

On Fri, Apr 21, 2006 at 11:37:25AM -0700, Matt Linton wrote:

...
I'd like to allow multiple software groups within our single organization to handle their own "issue reporting" via OTRS. Since I don't want to manage multiple servers, and want them each to have full administrative control over their own FAQ entries, customer users, etc -- I had planned on installing multiple OTRS installations like this:

ScriptAlias /otrs1/ /local/otrs1 ScriptAlias /otrs2/ /local/otrs2 (and so on...)

Problem is, I'm running into wierd behaviors with the secondary and other OTRS's. Log.pm seems to use the OTRS ID as a function for grabbing memory for logging. Is that true? If I set my server IDs "1" and "2" then #2 has memory conflicts, but if I set them to "1" and "20" then it seems fine.

You have to use different system IDS for the different OTRS instances:

$Self->{'SystemID'} = ...

I use 3 different OTRS instances (without mod_perl" and it works fine.

...
Has anyone done this before, and does anyone know how to accomplish it better, perhaps?

The way you like to do it is perfect, only take on the different SystemIDs and the different aliases in the web server configuration. Also do only use mod_perl for one instance.

...
Matt Linton

Ciao, Christian

------------------------------------------------------------------------

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

Christian Schoepplein

11 May 11 May

8:25 p.m.

New subject: SPAM Subject: Re: Multiple OTRS installations, same machine

Hello and sorry for the late response, On Tue, Apr 25, 2006 at 09:57:17AM -0700, Matt Linton wrote:

...

I have set it up that way and am working through some issues, but the question I have is: If I set the SystemID variables too close together, Syslog.pm panics.

For instance, if #1 is SystemID 01 and #2 is SystemID 02, then they conflict on memory space (it appears).

Yes, I can reproduce this problem.

...

If #1 is SystemID 01 and #2 is SystemID 20, then they do not conflict.

Yes, same here.

...

It looks like in Syslog.pm, shmget is using SystemID as a parameter in grabbing shared memory. Am I reading this right, and can this problem be duplicated?

Your right. Unfortunatly I am no IPC expert but I open a bug report on this issue. http://bugs.otrs.org/show_bug.cgi?id=1203 We will see if we can fix it.

...

Matt Linton "So, you think there's no money

Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!

KartheeK

12 May 12 May

6:03 a.m.

New subject: SPAM Subject: Re: Multiple OTRS installations, same machine

Hello All, I have 5 instances of OTRS running on my machine... I have installed five instances of "Apache" and I am running one instance of OTRS under each of the apache.... No problems in this way..... Regards KartheeK Christian Schoepplein wrote: Hello and sorry for the late response, On Tue, Apr 25, 2006 at 09:57:17AM -0700, Matt Linton wrote:

...

I have set it up that way and am working through some issues, but the question I have is: If I set the SystemID variables too close together, Syslog.pm panics.

For instance, if #1 is SystemID 01 and #2 is SystemID 02, then they conflict on memory space (it appears).

Yes, I can reproduce this problem.

...

If #1 is SystemID 01 and #2 is SystemID 20, then they do not conflict.

Yes, same here.

...

It looks like in Syslog.pm, shmget is using SystemID as a parameter in grabbing shared memory. Am I reading this right, and can this problem be duplicated?

Your right. Unfortunatly I am no IPC expert but I open a bug report on this issue. http://bugs.otrs.org/show_bug.cgi?id=1203 We will see if we can fix it.

...

Matt Linton "So, you think there's no money

Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ --------------------------------- What makes Sachin India's highest paid sports celebrity?, Share your knowledge on Yahoo! India Answers Send instant messages to your online friends - NOW

Volker.Lipper＠de.mecglobal.com

6:05 a.m.

New subject: SPAM Subject: Re: Multiple OTRS installations, same machine

Hi, did you ever write an "instalation manual" or something like that therefore? may be you can share your knowledge that way..... as a faq on otrs? Thx in advance, Li otrs-bounces@otrs.org schrieb am 12.05.2006 08:03:04:

...

Hello All,

I have 5 instances of OTRS running on my machine... I have installed five instances of "Apache" and I am running one instance of OTRS under each of the apache.... No problems in this way.....

Regards KartheeK

Christian Schoepplein wrote: Hello and sorry for the late response,

On Tue, Apr 25, 2006 at 09:57:17AM -0700, Matt Linton wrote:

...
I have set it up that way and am working through some issues, but the question I have is: If I set the SystemID variables too close together,

...

...
Syslog.pm panics.

For instance, if #1 is SystemID 01 and #2 is SystemID 02, then they conflict on memory space (it appears).

Yes, I can reproduce this problem.

...
If #1 is SystemID 01 and #2 is SystemID 20, then they do not conflict.

Yes, same here.

...
It looks like in Syslog.pm, shmget is using SystemID as a parameter in grabbing shared memory. Am I reading this right, and can this problem be duplicated?

Your right.

Unfortunatly I am no IPC expert but I open a bug report on this issue.

http://bugs.otrs.org/show_bug.cgi?id=1203

We will see if we can fix it.

...
Matt Linton "So, you think there's no money

Best regards, Christian

-- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

What makes Sachin India's highest paid sports celebrity?, Share your knowledge on Yahoo! India Answers Send instant messages to your online friends - NOW _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

KartheeK

15 May 15 May

7:10 a.m.

New subject: SPAM Subject: Re: Multiple OTRS installations, same machine

hmmm.. not yet... I will love to do that... May be i will sit on it today night... Volker.Lipper@de.mecglobal.com wrote: Hi, did you ever write an "instalation manual" or something like that therefore? may be you can share your knowledge that way..... as a faq on otrs? Thx in advance, Li otrs-bounces@otrs.org schrieb am 12.05.2006 08:03:04:

...

Hello All,

I have 5 instances of OTRS running on my machine... I have installed five instances of "Apache" and I am running one instance of OTRS under each of the apache.... No problems in this way.....

Regards KartheeK

Christian Schoepplein wrote: Hello and sorry for the late response,

On Tue, Apr 25, 2006 at 09:57:17AM -0700, Matt Linton wrote:

...
I have set it up that way and am working through some issues, but the question I have is: If I set the SystemID variables too close together, Syslog.pm panics.

For instance, if #1 is SystemID 01 and #2 is SystemID 02, then they conflict on memory space (it appears).

Yes, I can reproduce this problem.

...
If #1 is SystemID 01 and #2 is SystemID 20, then they do not conflict.

Yes, same here.

...
It looks like in Syslog.pm, shmget is using SystemID as a parameter in grabbing shared memory. Am I reading this right, and can this problem be duplicated?

Your right.

Unfortunatly I am no IPC expert but I open a bug report on this issue.

http://bugs.otrs.org/show_bug.cgi?id=1203

We will see if we can fix it.

...
Matt Linton "So, you think there's no money

Best regards, Christian

-- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

What makes Sachin India's highest paid sports celebrity?, Share your knowledge on Yahoo! India Answers Send instant messages to your online friends - NOW _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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11 comments

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participants (7)

Christian Schoepplein
Graham Leggett
KartheeK
Matt Linton
Nils Breunese (Lemonbit Internet)
toens.bueker＠lists0903.nurfuerspam.neuroserve.de
Volker.Lipper＠de.mecglobal.com