Hi Moshe, On Mon, Jul 14, 2003 at 12:27:28AM +0200, Moshe Livne (Leibovitch) wrote:

Is there a way of allowing the agent to enter/modify the customer information? Or even fill user fields that the user can't see/access.

Yepp, you can set the access group of each Kernel/Modules/* module. Default is: $Self->{'Module::Permission'}->{'AdminCustomerUser'} = 'admin'; Add to Kernel/Config.pm: $Self->{'Module::Permission'}->{'AdminCustomerUser'} = 'users'; And add an http link to your navigation template ( Kernel/Output/HTML/Standard/AgentNavigationBar.dtl) like: Edit Customers</a> See also: http://doc.otrs.org/1.1/html/permission-module.html

Regards, Moshe

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson