Respond without locking
Hi, Is it possible to compose an email response to an unlocked ticket without becoming the owner? -- Lars
Lars Jørgensen wrote:
Is it possible to compose an email response to an unlocked ticket without becoming the owner?
Yes, just google it: http://www.mail-archive.com/otrs@otrs.org/msg19793.html You might need to disable the locking requirement in quite a lot of places. I wouldn't recommend a setup like this though. Locking is a big part of the point of using a trouble ticket system in the first place. Nils Breunese.
Hi Nils,
Is it possible to compose an email response to an unlocked ticket without becoming the owner?
Yes, just google it: http://www.mail-archive.com/otrs@otrs.org/msg19793.html You might need to disable the locking requirement in quite a lot of places. I wouldn't recommend a setup like this though. Locking is a big part of the point of using a trouble ticket system in the first place.
That thread is about disabling locking altogether. I just need to disable locking when composing an email response to an unlocked ticket. But the answer was in there, somewhere: Ticket::Frontend::AgentTicketCompose###RequiredLock -- Lars
Lars Jørgensen wrote:
Is it possible to compose an email response to an unlocked ticket without becoming the owner?
Yes, just google it: http://www.mail-archive.com/otrs@otrs.org/msg19793.html You might need to disable the locking requirement in quite a lot of places. I wouldn't recommend a setup like this though. Locking is a big part of the point of using a trouble ticket system in the first place. Nils Breunese.
Lars Jørgensen wrote:
Is it possible to compose an email response to an unlocked ticket without becoming the owner?
Yes, just google it: http://www.mail-archive.com/otrs@otrs.org/msg19793.html You might need to disable the locking requirement in quite a lot of places. I wouldn't recommend a setup like this though. Locking is a big part of the point of using a trouble ticket system in the first place. Nils Breunese.
Lars Jørgensen wrote:
Is it possible to compose an email response to an unlocked ticket without becoming the owner?
Yes, just google it: http://www.mail-archive.com/otrs@otrs.org/msg19793.html You might need to disable the locking requirement in quite a lot of places. I wouldn't recommend a setup like this though. Locking is a big part of the point of using a trouble ticket system in the first place. Nils Breunese.
participants (3)
-
Lars Jørgensen -
Nils Breunese -
Nils Breunese (Lemonbit)