Hi Lara, On Mon, Jul 25, 2005 at 03:03:04PM -0700, Lara Abel wrote:

Is it possible to change the subject of a ticket after it's been opened?

No. You can only change the subject, if you answer a ticket. But in general its no good idea to change the subject of a ticket, because the system identifyes a ticket via the subject linke, especialy via the ticket identifyer (Ticket #XYZ...). Kind regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!