_____ From: Harishkumar [mailto:harish.kumar@vyomlabs.com] Sent: Saturday, April 29, 2006 6:55 PM To: 'otrs@otrs.org' Subject: FW: OTRS problem in customer.pl _____ From: Harishkumar [mailto:harish.kumar@vyomlabs.com] Sent: Saturday, April 29, 2006 6:34 PM To: 'mailman@lists.otrs.org'; 'dev@otrs.org' Cc: 'prasadk@vyomlabs.com' Subject: OTRS problem in customer.pl Dear Sir / Madam Request you you to please suggest on the following problem in the OTRS 1 ) Using customer.pl , when customer creates the ticket , and then press submit icon , the response of the server goes tremendously slow , it takes long time for bottom bar to complete . 2 ) Is there any problem of database ,??? , when we checked with empty database , the response was quite good . , . 3 ) Can we purge the old and closed tickets from the database , please suggest on this , how can we do this . Thanks and Regards Harish kumar
I believe that this has come up before, but I am seeing the following error after upgrading my Perl dist from 5.8.6 to 5.8.8 Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/ CustomerUser.pm line 42, <PRODUCT> line 8. All of the authentication was working before the upgrade, so I'm not sure what may have broken here. FYI I'm running otrs 2.0.2. and I am authenticating to AD. All the modules are installed as per bin/otrs.checkModules. Here is the LDAP part of Config.pm... # CustomerControlPanel Settings $Self->{CustomerPanelOwnSelection} = {'Dispatch' => 'Dispatch'}; # AD/LDAP $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'ptlm-ad-4.caymas.com'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=ITRS,cn=Users,dc=Caymas,dc=com'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX'; $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'ptlm- ad-4.caymas.com'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=ITRS,cn=Users,dc=Caymas,dc=com'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX'; $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'ptlm-ad-4.caymas.com', BaseDN => 'cn=Users,dc=Caymas,dc=com', SSCOPE => 'sub', UserDN => 'cn=ITRS,cn=Users,dc=Caymas,dc=com', UserPw => 'XXXXXXXX', }, CustomerKey => 'sAMAccountName', CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], ], }; } I can provide additional details if needed.
More info. I have upgraded to 2.0.4 and the error changes slightly to the follwing... Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/ CustomerUser.pm line 80, <PRODUCT> line 4. I'm flummoxed here. Any clues or pointers would be appreciated. I really don't wana start over from scratch. On May 2, 2006, at 9:46 AM, James Dehnert wrote:
I believe that this has come up before, but I am seeing the following error after upgrading my Perl dist from 5.8.6 to 5.8.8
Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/ CustomerUser.pm line 42, <PRODUCT> line 8.
All of the authentication was working before the upgrade, so I'm not sure what may have broken here. FYI I'm running otrs 2.0.2. and I am authenticating to AD.
All the modules are installed as per bin/otrs.checkModules.
Here is the LDAP part of Config.pm...
# CustomerControlPanel Settings $Self->{CustomerPanelOwnSelection} = {'Dispatch' => 'Dispatch'}; # AD/LDAP $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'ptlm-ad-4.caymas.com'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=ITRS,cn=Users,dc=Caymas,dc=com'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX'; $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'ptlm- ad-4.caymas.com'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=ITRS,cn=Users,dc=Caymas,dc=com'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX';
$Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'ptlm-ad-4.caymas.com', BaseDN => 'cn=Users,dc=Caymas,dc=com', SSCOPE => 'sub', UserDN => 'cn=ITRS,cn=Users,dc=Caymas,dc=com', UserPw => 'XXXXXXXX', }, CustomerKey => 'sAMAccountName', CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], ], }; }
I can provide additional details if needed.
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More info. I have re-installed with a clean instance of 2.0.4 from the SuSE RPM, and as soon as I put LDAP auth in it broke the system. On May 3, 2006, at 9:59 AM, James Dehnert wrote:
More info. I have upgraded to 2.0.4 and the error changes slightly to the follwing...
Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/ CustomerUser.pm line 80, <PRODUCT> line 4.
I'm flummoxed here. Any clues or pointers would be appreciated. I really don't wana start over from scratch.
On May 2, 2006, at 9:46 AM, James Dehnert wrote:
I believe that this has come up before, but I am seeing the following error after upgrading my Perl dist from 5.8.6 to 5.8.8
Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/ CustomerUser.pm line 42, <PRODUCT> line 8.
All of the authentication was working before the upgrade, so I'm not sure what may have broken here. FYI I'm running otrs 2.0.2. and I am authenticating to AD.
All the modules are installed as per bin/otrs.checkModules.
Here is the LDAP part of Config.pm...
# CustomerControlPanel Settings $Self->{CustomerPanelOwnSelection} = {'Dispatch' => 'Dispatch'}; # AD/LDAP $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'ptlm-ad-4.caymas.com'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=ITRS,cn=Users,dc=Caymas,dc=com'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX'; $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'ptlm- ad-4.caymas.com'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=ITRS,cn=Users,dc=Caymas,dc=com'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX';
$Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'ptlm-ad-4.caymas.com', BaseDN => 'cn=Users,dc=Caymas,dc=com', SSCOPE => 'sub', UserDN => 'cn=ITRS,cn=Users,dc=Caymas,dc=com', UserPw => 'XXXXXXXX', }, CustomerKey => 'sAMAccountName', CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], ], }; }
I can provide additional details if needed.
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I'm thinking that the latest version of Net::LDAP is whats broken. Does anyone know of the top of their head how I can downrev that with cpan On May 3, 2006, at 10:43 AM, James Dehnert wrote:
More info.
I have re-installed with a clean instance of 2.0.4 from the SuSE RPM, and as soon as I put LDAP auth in it broke the system.
On May 3, 2006, at 9:59 AM, James Dehnert wrote:
More info. I have upgraded to 2.0.4 and the error changes slightly to the follwing...
Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/ CustomerUser.pm line 80, <PRODUCT> line 4.
I'm flummoxed here. Any clues or pointers would be appreciated. I really don't wana start over from scratch.
On May 2, 2006, at 9:46 AM, James Dehnert wrote:
I believe that this has come up before, but I am seeing the following error after upgrading my Perl dist from 5.8.6 to 5.8.8
Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/ CustomerUser.pm line 42, <PRODUCT> line 8.
All of the authentication was working before the upgrade, so I'm not sure what may have broken here. FYI I'm running otrs 2.0.2. and I am authenticating to AD.
All the modules are installed as per bin/otrs.checkModules.
Here is the LDAP part of Config.pm...
# CustomerControlPanel Settings $Self->{CustomerPanelOwnSelection} = {'Dispatch' => 'Dispatch'}; # AD/LDAP $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'ptlm-ad-4.caymas.com'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=ITRS,cn=Users,dc=Caymas,dc=com'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX'; $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'ptlm- ad-4.caymas.com'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=ITRS,cn=Users,dc=Caymas,dc=com'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX';
$Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'ptlm-ad-4.caymas.com', BaseDN => 'cn=Users,dc=Caymas,dc=com', SSCOPE => 'sub', UserDN => 'cn=ITRS,cn=Users,dc=Caymas,dc=com', UserPw => 'XXXXXXXX', }, CustomerKey => 'sAMAccountName', CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], ], }; }
I can provide additional details if needed.
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Yet More Info!! So, I deleted all the LDAP auth info, and I can at least get back into the system as an admin. Customers, however are still getting an LDAP auth error, which is odd since all the LDAP auth has been pulled from the Config.pm On May 3, 2006, at 10:45 AM, James Dehnert wrote:
I'm thinking that the latest version of Net::LDAP is whats broken. Does anyone know of the top of their head how I can downrev that with cpan
On May 3, 2006, at 10:43 AM, James Dehnert wrote:
More info.
I have re-installed with a clean instance of 2.0.4 from the SuSE RPM, and as soon as I put LDAP auth in it broke the system.
On May 3, 2006, at 9:59 AM, James Dehnert wrote:
More info. I have upgraded to 2.0.4 and the error changes slightly to the follwing...
Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/ CustomerUser.pm line 80, <PRODUCT> line 4.
I'm flummoxed here. Any clues or pointers would be appreciated. I really don't wana start over from scratch.
On May 2, 2006, at 9:46 AM, James Dehnert wrote:
I believe that this has come up before, but I am seeing the following error after upgrading my Perl dist from 5.8.6 to 5.8.8
Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/ CustomerUser.pm line 42, <PRODUCT> line 8.
All of the authentication was working before the upgrade, so I'm not sure what may have broken here. FYI I'm running otrs 2.0.2. and I am authenticating to AD.
All the modules are installed as per bin/otrs.checkModules.
Here is the LDAP part of Config.pm...
# CustomerControlPanel Settings $Self->{CustomerPanelOwnSelection} = {'Dispatch' => 'Dispatch'}; # AD/LDAP $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'ptlm-ad-4.caymas.com'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=ITRS,cn=Users,dc=Caymas,dc=com'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX'; $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'ptlm- ad-4.caymas.com'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=ITRS,cn=Users,dc=Caymas,dc=com'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX';
$Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'ptlm-ad-4.caymas.com', BaseDN => 'cn=Users,dc=Caymas,dc=com', SSCOPE => 'sub', UserDN => 'cn=ITRS,cn=Users,dc=Caymas,dc=com', UserPw => 'XXXXXXXX', }, CustomerKey => 'sAMAccountName', CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], ], }; }
I can provide additional details if needed.
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The error has changed. Now I'm getting the following error... IO::Socket::INET: connect: No route to host at /opt/otrs//Kernel/ System/CustomerUser/LDAP.pm line 63. This is while trying to log in as an admin, but the confusing part is that I have removed all LDAP references from my Config.pm, so I have no idea why I'n getting these LDAP issues in the first place. I'm hoping someone has some idea whats going on, because I am stuck. On May 3, 2006, at 11:14 AM, James Dehnert wrote:
Yet More Info!!
So, I deleted all the LDAP auth info, and I can at least get back into the system as an admin. Customers, however are still getting an LDAP auth error, which is odd since all the LDAP auth has been pulled from the Config.pm
On May 3, 2006, at 10:45 AM, James Dehnert wrote:
I'm thinking that the latest version of Net::LDAP is whats broken. Does anyone know of the top of their head how I can downrev that with cpan
OK, not it's intermittently allowing me in as my admin users, and then giving me error. Perhaps it's time to punt. On May 5, 2006, at 9:35 AM, James Dehnert wrote:
The error has changed. Now I'm getting the following error...
IO::Socket::INET: connect: No route to host at /opt/otrs//Kernel/ System/CustomerUser/LDAP.pm line 63.
This is while trying to log in as an admin, but the confusing part is that I have removed all LDAP references from my Config.pm, so I have no idea why I'n getting these LDAP issues in the first place.
I'm hoping someone has some idea whats going on, because I am stuck.
On May 3, 2006, at 11:14 AM, James Dehnert wrote:
Yet More Info!!
So, I deleted all the LDAP auth info, and I can at least get back into the system as an admin. Customers, however are still getting an LDAP auth error, which is odd since all the LDAP auth has been pulled from the Config.pm
On May 3, 2006, at 10:45 AM, James Dehnert wrote:
I'm thinking that the latest version of Net::LDAP is whats broken. Does anyone know of the top of their head how I can downrev that with cpan
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participants (2)
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Harishkumar -
James Dehnert