Hi Winter, The Time Accounting module can be used to keep track of how many hours an agent worked. This is NOT integrated with OTRS tickets. HTH, -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com OTRS brings true mobility to the Help Desk: The OTRS iPhone App free download http://www.otrs.com/en/products/iphone-app/ On Wed, Aug 25, 2010 at 11:32 PM, Silver springs wrote:

Hi

Could somebody let me know if there is a way to link the projects in Time Accounting module to tickets ? I tried to open a phone ticket and at the bottom of the ticket, there is a field called Time Units. Entered a couple of hours but it did not reflect in the time accounting page.

Winter. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs