I'm seeing the same thing with at least one use here. I can log in just fine, as well as a few others, but one user who has tried, gets this error. I have checked all the attributes - they are fine. No different from the rest of us. It's the same LDAP backend as before. On the OTRS 3.2 system, he can log in. On the 3.3 system, he cannot. User: ulh authentication failed, no LDAP entry found!BaseDN='ou=KBH,o=ITQ', Filter='(&(cn=ulh)(mail=*)) User: mmo (cn=mmo,ou=KBH,o=ITQ) authentication ok Very strange, from my point of view.. :) /Martin.

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Gerald Young 22. november 2013 00:59 >>> no ldap entry found means that the ldap server is unable to find an entry in ldap for the given uid.

On Thu, Nov 21, 2013 at 4:38 PM, Matthew M. Mosteller wrote:

I had LDAP (openLDAP) working for a few weeks and now it suddenly decided to stop working. Since the server is not live I have anonymous searches allowed. I am now getting an error of:

[Thu Nov 21 16:27:30 2013][Notice][Kernel::System::Auth::LDAP::Auth] User: otrsAdmin@shinesystech.com authentication failed, no LDAP entry found!BaseDN='dc=shinesystech,dc=com', Filter='(uid=otrsAdmin@shinesystech.com)', (REMOTE_ADDR: 192.168.2.128).

None of the Config.pm settings have been changed and I have not messed with the ldap config, so it's very strange.

Any ideas on how I can best fix/debug this problem?

-Matt

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Indeed, and that is certainly the case. I might drop the filter altogether, but there are pseudousers in that same container with no e-mail address that it would not make sense to validate... Like I said, with this filter I and 'mnm' have logged in just fine, but 'ulh' fails, and I can't really see the difference in an LDAP browser. I used to have objectClass=user as well, and it looks like he may fail that test (plus the filter was incorrectly set up at the time), but having an e-mail address should be a valid requirement... I'll know soon if the problem is more widespread that just this user..

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Gerald Young 22. november 2013 15:04 >>> Filter='(&(cn=ulh)(mail=*)) means ulh is a common name and has an email address in ldap.

On Fri, Nov 22, 2013 at 9:01 AM, Martin Møller wrote:

I'm seeing the same thing with at least one use here.

I can log in just fine, as well as a few others, but one user who has tried, gets this error. I have checked all the attributes - they are fine. No different from the rest of us. It's the same LDAP backend as before. On the OTRS 3.2 system, he can log in. On the 3.3 system, he cannot. User: ulh authentication failed, no LDAP entry found!BaseDN='ou=KBH,o=ITQ', Filter='(&(cn=ulh)(mail=*)) User: mmo (cn=mmo,ou=KBH,o=ITQ) authentication ok

Very strange, from my point of view.. :)

/Martin.

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Gerald Young 22. november 2013 00:59 >>> no ldap entry found means that the ldap server is unable to find an entry in ldap for the given uid.

On Thu, Nov 21, 2013 at 4:38 PM, Matthew M. Mosteller wrote:

...

I had LDAP (openLDAP) working for a few weeks and now it suddenly decided to stop working. Since the server is not live I have anonymous searches allowed. I am now getting an error of:

[Thu Nov 21 16:27:30 2013][Notice][Kernel::System::Auth::LDAP::Auth] User: otrsAdmin@shinesystech.com authentication failed, no LDAP entry found!BaseDN='dc=shinesystech,dc=com', Filter='(uid=otrsAdmin@shinesystech.com)', (REMOTE_ADDR: 192.168.2.128).

None of the Config.pm settings have been changed and I have not messed with the ldap config, so it's very strange.

Any ideas on how I can best fix/debug this problem?

-Matt

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