Not having used LDAP integration before I cannot be sure this is what you need, but if you are matching on the customer's email address ... then $Data{"CustomerUserID"} will give you that... If not, perhaps someone else might be able to help. Mike -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steven Sent: Tuesday, October 25, 2005 10:30 AM To: otrs@otrs.org Subject: [otrs] Re: variables in html dtl I have. Just not the iteration that I cut and pasted. I have gotten $Env{"UserLogin"} to work but it showns the tech's name. So the answer to my orig. question is $Env{"xxx"} But now I have to find the variable for the customer login which is pulled from LDAP. -- -- Steven May you have the peace and freedom that come from abandoning all hope of having a better past. --- - --- - - - - - - - -- - - - --- - ------ - - --- - - -- - - - -- - - - "Seigafuse, Mike" wrote in message news:A30B617982D99D429BA4ACA91246347F01737598@pant03.fcg.com... Might be a stupid question, but ... did you try quoting the href string? <a href="http://tg07/SMSReporting%5FTE1/Report.asp?ReportID=12&variable=OTRS_CUSTOMER_DATA_UserLogin" target="_blank"> Mike -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steven Sent: Tuesday, October 25, 2005 9:09 AM To: otrs@otrs.org Subject: [otrs] variables in html dtl I am trying to add a link to an external webpage using a OTRS variable. I need help on the syntax. I have added other html to AgentCustomerTableView.dtl, but it was static: <a href=http://tg10/phonelist.asp target="_blank"> You can use the TESCO Phone list to look up pictures </a> It works fine. (just plain HTML) Now I am trying to add a link that uses an OTRS variable OTRS_CUSTOMER_DATA_UserLogin that has been pulled from LDAP. http://tg07/SMSReporting%5FTE1/Report.asp?ReportID=12&variable=OTRS_CUSTOMER... target="_blank"> Last logged in from </a> I have tried various options that I have seen in other dtl files, but I think my issue is that I am trying to put it into the URL string. Please advise. This ability will open up many options for us. -- -- Steven May you have the peace and freedom that come from abandoning all hope of having a better past. --- - --- - - - - - - - -- - - - --- - ------ - - --- - - -- - - - -- - - - _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. -------------------------------------------------------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies.