Queue sorting by P2 e-mail address, not P1!
Hi all, I did some more tests and figured out that OTRS uses P2 level e-mail addresses as From reference and not P1 level (which would be more appropriate!). Is there any way to handle this? When using P1 as From reference can be a lot of problems when receiving some forwards or bounces -> replying to these mails will result in wrong To: address, which would be from the guy who did bounce/forward, not the guy who send the original mail. Thanks in advance! With regards, Alex P.S. I'll finally have some time to put together my OTRS@SunOS installantion notes - can you guys tell me how would you like to have that?
On Tue, May 27, Alex Mihicinac wrote:
P.S. I'll finally have some time to put together my OTRS@SunOS installantion notes - can you guys tell me how would you like to have that?
Please send it to Martin
Ooops. Typo at "When using P1 as From reference" should be "When using P2 as From reference". Sorry! :) With regards, Alex
-----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of Alex Mihicinac Sent: 27. maj 2003 9:16 To: otrs@otrs.org Subject: [otrs] Queue sorting by P2 e-mail address, not P1!
Hi all,
I did some more tests and figured out that OTRS uses P2 level e-mail addresses as From reference and not P1 level (which would be more appropriate!). Is there any way to handle this? When using P1 as From reference can be a lot of problems when receiving some forwards or bounces -> replying to these mails will result in wrong To: address, which would be from the guy who did bounce/forward, not the guy who send the original mail.
Thanks in advance!
With regards,
Alex
P.S. I'll finally have some time to put together my OTRS@SunOS installantion notes - can you guys tell me how would you like to have that?
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Geez, me again :-) something more I discovered - If mail header has this params: Resent-To: xy@bla.com Resent-Date: Tue, 27 May 2003 10:56:34 +0200 Resent-From: someone@somewhere.com Resent-Message-Id: <20030527085634.A72CE42B53@mailmacine.com> Then OTRS figures out correct "originate" From: address. So to clear this out i'd like to know, which mail headers OTRS checks? I can't find this info in documentation. With regards, Alex
-----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of Alex Mihicinac Sent: 27. maj 2003 9:35 To: otrs@otrs.org Subject: RE: [otrs] Queue sorting by P2 e-mail address, not P1!
Ooops. Typo at "When using P1 as From reference" should be "When using P2 as From reference".
Sorry! :)
With regards,
Alex
-----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of Alex Mihicinac Sent: 27. maj 2003 9:16 To: otrs@otrs.org Subject: [otrs] Queue sorting by P2 e-mail address, not P1!
Hi all,
I did some more tests and figured out that OTRS uses P2 level e-mail addresses as From reference and not P1 level (which would be more appropriate!). Is there any way to handle this? When using P1 as From reference can be a lot of problems when receiving some forwards or bounces -> replying to these mails will result in wrong To: address, which would be from the guy who did bounce/forward, not the guy who send the original mail.
Thanks in advance!
With regards,
Alex
P.S. I'll finally have some time to put together my OTRS@SunOS installantion notes - can you guys tell me how would you like to have that?
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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Damn! Too fast :-) The bad result of below mentioned headers is, that mail don't get into correct queue. :( With regards, Alex
-----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of Alex Mihicinac Sent: 27. maj 2003 11:17 To: otrs@otrs.org Subject: RE: [otrs] Queue sorting by P2 e-mail address, not P1!
Geez, me again :-) something more I discovered - If mail header has this params: Resent-To: xy@bla.com Resent-Date: Tue, 27 May 2003 10:56:34 +0200 Resent-From: someone@somewhere.com Resent-Message-Id: <20030527085634.A72CE42B53@mailmacine.com>
Then OTRS figures out correct "originate" From: address. So to clear this out i'd like to know, which mail headers OTRS checks? I can't find this info in documentation.
With regards,
Alex
-----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of Alex Mihicinac Sent: 27. maj 2003 9:35 To: otrs@otrs.org Subject: RE: [otrs] Queue sorting by P2 e-mail address, not P1!
Ooops. Typo at "When using P1 as From reference" should be "When using P2 as From reference".
Sorry! :)
With regards,
Alex
-----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of Alex Mihicinac Sent: 27. maj 2003 9:16 To: otrs@otrs.org Subject: [otrs] Queue sorting by P2 e-mail address, not P1!
Hi all,
I did some more tests and figured out that OTRS uses P2 level e-mail addresses as From reference and not P1 level (which would be more appropriate!). Is there any way to handle this? When using P1 as From reference can be a lot of problems when receiving some forwards or bounces -> replying to these mails will result in wrong To: address, which would be from the guy who did bounce/forward, not the guy who send the original mail.
Thanks in advance!
With regards,
Alex
P.S. I'll finally have some time to put together my OTRS@SunOS installantion notes - can you guys tell me how would you like to have that?
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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Hi Alex, On Tue, May 27, 2003 at 11:16:43AM +0200, Alex Mihicinac wrote:
Geez, me again :-) something more I discovered - If mail header has this params: Resent-To: xy@bla.com Resent-Date: Tue, 27 May 2003 10:56:34 +0200 Resent-From: someone@somewhere.com Resent-Message-Id: <20030527085634.A72CE42B53@mailmacine.com>
Then OTRS figures out correct "originate" From: address. So to clear this out i'd like to know, which mail headers OTRS checks? I can't find this info in documentation.
That's right, the Resent-To header should be checked with priority 1. I added the Resent-To check to the CVS (1.1 and HEAD tree). OTRS 1.1.2 will be released today. PS: The used mail headers are defined in Kernel/Config/Defaults.pm -=> PostmasterX-Header and the function to get the destination queue of new ticket is in Kernel/System/PostMaster/DestQueue.pm -=> GetQueueID().
Alex
P.S. I'll finally have some time to put together my OTRS@SunOS installantion notes - can you guys tell me how would you like to have that?
Any news? :) Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Noch 105 Tage bis zum Gäubodenvolksfest! ;-)
participants (3)
-
Alex Mihicinac -
Martin Edenhofer -
Stefan Wintermeyer