We are using OTRS 1.3.2 on a FreeBSD box. We provide outsourced network
maintenance services, and for each of our clients, we ask them to set
up on their own email system an account called
"trouble@[clientdomain].com".
We set up OTRS to POP to each of those clients' email servers and
generate new tickets. Since each client sends email to a different
email address, we can dispatch new email tickets by individual client
queue for each client quite easily.
A few days ago, we started seeing errors in the PostMasterPOP3.pl
routine. Today, we have narrowed down the occurrence of those errors
to OTRS trying to fetch mail from a specific client's (outsourced)
email server. That client's email server is running a Barracuda
anti-spam/anti-virus appliance as an email gateway server. The
Barracuda device was recently installed.
I sent a test ticket to this client's trouble@ email address. OTRS
generated an error, but did manage to pull the email down four seconds
after generating the error (according to the time stamps on the error
email sent to me and the OTRS new ticket notification sent to me).
I am not a programmer, but I cannot help but think that
PostMasterPOP3.pl may have some sort of an issue with the Barracuda
appliance.
The error message in response to the email sent to trouble@[client].com,
with header, is below. I've also included a general authentication
error email, when OTRS is just checking if their are any new emails. I
have excised the client's domain name for privacy.
Anything we should check on our end? Thanks!
Return-Path:
X-Original-To: lmstone@localhost.rnome.com
Delivered-To: lmstone@localhost.rnome.com
Received: from localhost (localhost [127.0.0.1])
by outside.rnome.com (Postfix) with ESMTP id CFD7A127F4
for ; Tue, 4 Jan 2005 11:01:29
-0500 (EST)
Received: from outside.rnome.com ([127.0.0.1])
by localhost (outside [127.0.0.1]) (amavisd-new, port 10024) with ESMTP
id 14940-10 for ;
Tue, 4 Jan 2005 11:01:29 -0500 (EST)
Received: from localhost (localhost [127.0.0.1])
by outside.rnome.com (Postfix) with ESMTP id 6BAAD126D6
for ; Tue, 4 Jan 2005 11:01:29 -0500 (EST)
Received: from mail.rnome.com [209.203.225.220]
by localhost with IMAP (fetchmail-6.2.5)
for lmstone@localhost (single-drop); Tue, 04 Jan 2005 11:01:29
-0500 (EST)
Received: (from otrs@localhost)
by rnome.com (8.11.6/8.11.0) id j04G19268458;
Tue, 4 Jan 2005 11:01:09 -0500 (EST)
(envelope-from otrs)
Date: Tue, 4 Jan 2005 11:01:09 -0500 (EST)
Message-Id: <200501041601.j04G19268458@rnome.com>
From: otrs@rnome.com (Cron Daemon)
To: root@rnome.com
Subject: Cron $HOME/bin/PostMasterPOP3.pl >> /dev/null
X-Cron-Env:
X-Cron-Env:
X-Cron-Env:
X-Cron-Env:
X-Cron-Env:
X-Cron-Env:
X-Virus-Scanned: by amavisd-new at rnome.com
Status: R
X-Status: NC
X-KMail-EncryptionState:
X-KMail-SignatureState:
X-KMail-MDN-Sent:
Use of uninitialized value in numeric eq (==)
at /usr/local/lib/perl5/5.8.4/Net/POP3.pm line 310.
Use of uninitialized value in division (/)
at /opt/otrs/bin/PostMasterPOP3.pl line 152.
Return-Path:
X-Original-To: lmstone@localhost.rnome.com
Delivered-To: lmstone@localhost.rnome.com
Received: from localhost (localhost [127.0.0.1])
by outside.rnome.com (Postfix) with ESMTP id 77F8528026
for ; Tue, 4 Jan 2005 10:51:56
-0500 (EST)
Received: from outside.rnome.com ([127.0.0.1])
by localhost (outside [127.0.0.1]) (amavisd-new, port 10024) with ESMTP
id 14038-10 for ;
Tue, 4 Jan 2005 10:51:53 -0500 (EST)
Received: from localhost (localhost [127.0.0.1])
by outside.rnome.com (Postfix) with ESMTP id D64E31293D
for ; Tue, 4 Jan 2005 10:51:53 -0500 (EST)
Received: from mail.rnome.com [209.203.225.220]
by localhost with IMAP (fetchmail-6.2.5)
for lmstone@localhost (single-drop); Tue, 04 Jan 2005 10:51:53
-0500 (EST)
Received: (from otrs@localhost)
by rnome.com (8.11.6/8.11.0) id j04Fp3l66864;
Tue, 4 Jan 2005 10:51:03 -0500 (EST)
(envelope-from otrs)
Date: Tue, 4 Jan 2005 10:51:03 -0500 (EST)
Message-Id: <200501041551.j04Fp3l66864@rnome.com>
From: otrs@rnome.com (Cron Daemon)
To: root@rnome.com
Subject: Cron $HOME/bin/PostMasterPOP3.pl >> /dev/null
X-Cron-Env:
X-Cron-Env:
X-Cron-Env:
X-Cron-Env:
X-Cron-Env:
X-Cron-Env:
X-Virus-Scanned: by amavisd-new at rnome.com
Status: R
X-Status: NC
X-KMail-EncryptionState:
X-KMail-SignatureState:
X-KMail-MDN-Sent:
Use of uninitialized value in numeric eq (==)
at /usr/local/lib/perl5/5.8.4/Net/POP3.pm line 319.
ERROR: OTRS-PM3-7 Perl: 5.8.4 OS: freebsd Time: Tue Jan 4 10:51:07 2005
Message: Auth for user trouble@client.org@mail.client.org failed!
Traceback (66683):
Module: main::FetchMail (v1.12) Line: 140
Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.12) Line: 106
--
_______________________________________________________________
A Message From... L. Mark Stone
Reliable Networks of Maine, LLC
"We manage your network so you can manage your business."
477 Congress Street
Portland, ME 04101
Tel: (207) 772-5678
Web: http://www.RNoME.com
L. Mark Stone