Use stored responses when creating a new email ticket
Is there a way to use the stored responses when creating a new email ticket? They only seem to appear when replying to an email ticket that is already created. Thanks, Chris
You can use the FAQ fort hat purpose. In our company we use an additional, separate and re-designed FAQ clone to organize mail templates (programmed by otrs.com). Comes pretty handy. Daniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Chris Williams Sent: Samstag, 14. Juni 2008 08:11 To: otrs@otrs.org Subject: [otrs] Use stored responses when creating a new email ticket Is there a way to use the stored responses when creating a new email ticket? They only seem to appear when replying to an email ticket that is already created. Thanks, Chris _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Use FAQs -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Chris Williams Sent: Saturday, June 14, 2008 2:11 AM To: otrs@otrs.org Subject: [otrs] Use stored responses when creating a new email ticket Is there a way to use the stored responses when creating a new email ticket? They only seem to appear when replying to an email ticket that is already created. Thanks, Chris _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (3)
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Chris Williams -
Maurice James Ny -
Obee, Daniel