Hi, Would it be possible to add the funktion to choose between lock and unlocking the tickets for Bulk-Action ? There are cases in our system where we dont want to lock the ticket to the specified Agent just becouse (s)he uses Bulk-Action. Regards, Patrik F
Hi everybody... It would als be nice to be able to select all messages in a queue in addition to the nolock function below.... then messages can be easily moved to another queue. locking the ticets makes this function almost not usable (also the conformation with every click...) making this fantastic system better all the time! On Mon, 2004-10-11 at 15:35, Patrik Forsberg wrote:
Hi,
Would it be possible to add the funktion to choose between lock and unlocking the tickets for Bulk-Action ? There are cases in our system where we dont want to lock the ticket to the specified Agent just becouse (s)he uses Bulk-Action.
Regards, Patrik F
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Hi,
It would als be nice to be able to select all messages in a queue in addition to the nolock function below....
then messages can be easily moved to another queue. locking the ticets makes this function almost not usable (also the conformation with every click...)
A ticket has be locked while you are working on it! To unlock a ticket after a move to a new queue, add the following line to your Config.pm: $Self->{'Move::ForceUnlockAfterMove'} = 1; Regards, Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
also for the BULK checkbox - please oh please remove the annoying `selected for bulk action` alert window ... N. Monday, October 11, 2004, 3:35:14 PM, you wrote: MR> Hi,
It would als be nice to be able to select all messages in a queue in addition to the nolock function below....
then messages can be easily moved to another queue. locking the ticets makes this function almost not usable (also the conformation with every click...)
MR> A ticket has be locked while you are working on it! MR> To unlock a ticket after a move to a new queue, add the following line to MR> your Config.pm: $Self->>{'Move::ForceUnlockAfterMove'} = 1; MR> Regards, MR> Markus Ruecker MR> -- MR> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg MR> http://www.otrs.de/ :: Manage your communication! MR> _______________________________________________ MR> OTRS mailing list: otrs - Webpage: http://otrs.org/ MR> Archive: http://lists.otrs.org/pipermail/otrs MR> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs MR> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/
Hi,
also for the BULK checkbox - please oh please remove the annoying `selected for bulk action` alert window ...
$Self->{FrontendBulkFeatureJavaScriptAlert} = 0; Regards, Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (4)
-
Hans Bakker -
Markus Ruecker -
N.R. -
Patrik Forsberg