Email headers saved to dB?
Hello Are ALL of the email headers of emails saved to the OTRS database stored anywhere in that database? If yes, where? I have only been able to locate the basic email headers.(To, From, CC, etc) If not, is their any easy way to save an email header value when the ticket is being added to the database, so it can be displayed later on with the article details? Thank you and regards _________________________________________________________________ Dating has never been easier - get FREE Match.com membership! http://match.msn.ie/match/mt.cfm?pg=channel&tcid=237596
If not, is their any easy way to save an email header value when the ticket is being added to the database, so it can be displayed later on with the article details?
E-mail headers are saved, and can be viewed by clicking the (original format / without markup) link in the ticket ZoomView. You can find this link in the 'action history' above every message, for example: Customer (E-mail to extern) (**original format / without markup**) Customer Name <subject> - date -- kind regards, Pim Rupert Lemonbit Internet
Thanks Pim, Using the info you provided I was able to find that the header is stored in the database table 'article_plain' under the column 'body'. Thanks a million.
If not, is their any easy way to save an email header value when the ticket is being added to the database, so it can be displayed later on with the article details?
E-mail headers are saved, and can be viewed by clicking the (original format / without markup) link in the ticket ZoomView. You can find this link in the 'action history' above every message, for example: Customer (E-mail to extern) (**original format / without markup**) Customer Name <subject> - date
-- kind regards, Pim Rupert Lemonbit Internet
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participants (2)
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Pim Rupert (Lemonbit) -
Soul Reaper