not really applicable. May involve programming to attain. On Tue, Jun 4, 2013 at 9:40 AM, KalyanaChakravarthy MP < KalyanachaKravarthy.MP@cybertech.com> wrote:

Hi ****

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Customer portal new ticket creation how to add CC email option. Currently agent email ticket creation having CC and BCC same way customer view new ticket creation CC , BCC option need . anybody help me.****

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*Regards,*

*Kalyana chakravarthy M .P,*

*Sr software Engineer.*

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