The issue with having them below is because our staff (high school teachers) are surprisingly not the smartest apples in the bunch overall and it would be much easier for them to figure out having it at the top.. 90% of them will overlook it having it below.. It is more of an ease of use thing than an issue I suppose Which html file contains the ticket submit form? Thank you, Shawn Gadow Network Administrator Oregon CUSD 220 "Security is when everything is settled. When nothing can happen to you. Security is the denial of life." - Germaine Greer -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck Sent: Tuesday, July 05, 2011 9:38 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Pull Machine Name into ticket Hi Shawn, On 05.07.2011, at 15:52, Gadow, Shawn wrote:

I would like to if it is possible (it was with my last ticket system) to pull the machine name from which the ticket was created into the ticket when it is created (in a separate field if possible)...

It depends on how you use the OTRS customer interface. if you use the "plain" OTRS customer interface this is not possible. If you use the customer interface as an integrated interface it might be possible by providing these details using POST or GET values.

If it is not possible to add the machine name to the ticket automatically then is it possible to add a required field directly between the SLA and Subject fields that could feed into the ticket when it is created? I know you can add fields to the bottom of the form as I have done that but I would rather have a required field in the location stated above rather than down under the text field

You could change the HTML to "move" the specific FreeTextField to the place where you want it. but keep in mind that this will remove the upgrade option or at least makes the upgrade more complex. A second drawback is that you either need to live with all FreeTextFields at this place or you will have to define the place for every single FreeTextField. Where is the issue actually with having the field below the text field?

I did some searching and couldn't find anything on this

You might want to vote for this ideas: "Reorder FreeText Fields" https://otrsteam.ideascale.com/a/dtd/Reorder-FreeText-Fields/136650-10369 "Drag&Drop for Agent front end" https://otrsteam.ideascale.com/a/dtd/Drag-Drop-for-Agent-front-end/84012-103... We are working hard to put all new promising ideas into IdeaScale. Help us by writing your ideas by yourself. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

That for the customer side? Or is CustomerTicketMessage for the customer side? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck Sent: Tuesday, July 05, 2011 1:48 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Pull Machine Name into ticket Hi Shawn, On 05.07.2011, at 17:18, Gadow, Shawn wrote:

Which html file contains the ticket submit form?

It's AgentTicketPhone.dtl But I strongly recommend to follow the documentation at http://doc.otrs.org/3.0/en/html/themes.html Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs