I found it ! thanks for taking the time to answer my newbie question. Merci ! Laurent At 03:39 PM 11/24/2005, Sébastien Prud'homme wrote:

FYI customer notification is set globally in the queue configuration web page.

2005/11/23, Laurent GALAIS :

...

Here is how I understand the current behavior:

For Agents, email notifications for news tickets, follow-ups, etc are configured by each agent in his/her preferences area. For Customers, there is nothing I can find.

Now my question: Is there a way to set default notifications for both Agents and Customers from the default config files nor Sysconfig.

Thank you !

Laurent

Laurent GALAIS Four J's Development Tools 866 314 7300 x305 www.fourjs.com

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System?

Laurent GALAIS Four J's Development Tools 866 314 7300 x305 www.fourjs.com