Martin, "CustomerGroupAlwaysGroups" seems a very good option at the moment! Thank you, G. ---- Δημητρακάκης Γεώργιος Παγκρήτια Συνεταιριστική Τράπεζα Συν.Π.Ε. Διεύθυνση Πληροφορικής Λ. Ικάρου 5, 71306 Ηράκλειο Κρήτης τηλ.: +302810338994, εσωτ. 171 gdimitrakakis@pancretabank.grmailto:gdimitrakakis@pancretabank.gr http://www.pancretabank.gr/ From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Martin JERGA Sent: Wednesday, September 14, 2016 11:48 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Auto Assign Customers to Groups Hello, You have two options: - Use sysconfig option CustomerGroupAlwaysGroups - Extend your AD synchronization to add all groups to all users (not ideal for you, I just wanted to mention it) Martin From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Dimitrakakis Georgios Sent: Wednesday, September 14, 2016 10:44 AM To: User questions and discussions about OTRS. mailto:otrs@lists.otrs.org> Subject: [otrs] Auto Assign Customers to Groups Hi! I am trying to setup OTRS to match our environment needs but no luck so far. One of the problems so far is the number of iterations required to perform some actions. For example let's assume that 3queues exist (Q1, Q2, Q3) and each one of them is assigned to the corresponding group (Q1->G1 , Q2,->G2, Q3->G3). In our environment we have a significant amount of users (~400) which are synced from the Active Directory. All of them should be able to submit tickets to the aforementioned queues. What is the best way to integrate that? So far what I have discovered is that I have to iterate to all users from the GUI and click to every queue and so on and so forth. Is there a better way of doing it since this requires a significant amount of clicks?? Of course when the number of queues increases this will also increase to an amount which will not be operational. What am I missing?? Any ideas??? Regards, G. ______________________________________________________________________________ Το περιεχόμενο αυτού του ηλεκτρονικού μηνύματος και τυχόν συνημμένα αρχεία είναι εμπιστευτικά. Απευθύνεται μόνο στους αναφερόμενους παραλήπτες. Αν λάβατε αυτό το μήνυμα εκ παραδρομής, παρακαλείσθε να επικοινωνήσετε αμέσως με τον αποστολέα του μηνύματος ή τον διαχειριστή του συστήματος και να μην αποκαλύψετε σε κανένα το περιεχόμενο. Οι απόψεις που εκφράζονται ανήκουν στον συγγραφέα και δεν εκφράζουν κατ' ανάγκη τις απόψεις της Παγκρήτιας Συνεταιριστικής Τράπεζας. The contents of this email and any attachments are confidential. It is intended for the named recipients only. If you have received this email in error please notify the system administrator or the sender immediately and do not disclose the contents to anyone. Any views or opinions presented are of the author and not necessarily represent those of Pancretan Cooperative Bank