By mysql consolle set password for user otrs that you set during installation (like default "hot"). 2008/2/28, Andrew Meyer :

I am getting this when trying to install OTRS 2.0.4 (debian) on a test machine.

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Feb 28 15:15:06 2008

Message: Access denied for user 'otrs'@'localhost' (using password: NO)

Traceback (31050): Module: Kernel::System::DB::new (v1.47) Line: 168 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 150 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30

Andrew Meyer Unix Systems Analyst 314-787-0681 x39 314-565-0868

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