Hello, Does anyone have experience upgrading OTRS? I am running 2.04 and will upgrade to 2.1, but I have made so many modification that I do not want to lose. Will it be possible to directly integrate the backup from 2.04 to 2.1? Or am I looking at a lot of work here? Thanks for the help. Vielen Dank,   Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6   LPIC - 1   Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen   Tel.    +49 6543 983 113 Fax    +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley@dlh.de Web:  http://www.cfc-callcenter.de