recomendations for template customization
can someone give me some advice on customizing otrs templates? im specifically interested in how to safely make changes without the risk of having them clobbered during the next upgrade. thanks in advance. -- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com
just to elaborate a little more, i only need to modify CustomerFooter.dtl, CustomerFooter.dtl, and css.dtl right now. the problem i see is that if i upgrade otrs in the future, im afraid that my changes will get overwritten in the process. is there a way (maybe through Config.pm) to map a template name to an actual file location or something to that effect? or is there a better way of doing this? Mike Conigliaro wrote:
can someone give me some advice on customizing otrs templates? im specifically interested in how to safely make changes without the risk of having them clobbered during the next upgrade.
thanks in advance.
-- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com
On Mon, Aug 15, 2005 at 05:09:19PM -0400, Mike Conigliaro wrote:
just to elaborate a little more, i only need to modify CustomerFooter.dtl, CustomerFooter.dtl, and css.dtl right now. the problem i see is that if i upgrade otrs in the future, im afraid that my changes will get overwritten in the process. is there a way (maybe through Config.pm) to map a template name to an actual file location or something to that effect? or is there a better way of doing this?
You can create a own theme, look at http://doc.otrs.org/cvs/en/html/dtl-theme.html HTH, Alex -- Alexander Koch, mailto: ak@ilk.net ILK Internet GmbH, Akademiestrasse 25 - 27, D-76133 Karlsruhe Tel: +49 (0) 721 9100 0, Fax: +49 (0) 721 9100 191 http://www.ilk.net
oh, i see. this helps a lot. thanks! Alexander Koch wrote:
On Mon, Aug 15, 2005 at 05:09:19PM -0400, Mike Conigliaro wrote:
just to elaborate a little more, i only need to modify CustomerFooter.dtl, CustomerFooter.dtl, and css.dtl right now. the problem i see is that if i upgrade otrs in the future, im afraid that my changes will get overwritten in the process. is there a way (maybe through Config.pm) to map a template name to an actual file location or something to that effect? or is there a better way of doing this?
You can create a own theme, look at http://doc.otrs.org/cvs/en/html/dtl-theme.html
HTH, Alex
-- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com
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Alexander Koch -
Mike Conigliaro