Hi Marc, On Mon, Sep 23, 2002 at 02:57:13PM +0200, Marc Scheuffler wrote:

I ve read in the DOC that it is possible to Create "X-OTRS-TicketKey" The X-Header has been set but OTRS doesn't put the Key into to Database.

Is it implemented yet?

It's implemented (X-OTRS-TicketKey1 and X-OTRS-TicketKey2). But just to write it into the database. Not to show it. Update the following from CVS (if you use BETA7) (http://otrs.org/cgi-bin/cvsweb.cgi/otrs/): Kernel/Output/HTML/Standard/TicketView.dtl Kernel/Output/HTML/Standard/TicketZoom.dtl Kernel/Output/HTML/Standard/TicketZoomNote.dtl Kernel/Output/HTML/Standard/TicketZoomSystem.dtl Kernel/Modules/AgentQueueView.pm Kernel/Modules/AgentZoom.pm and you have the possibility to remove the '#' in the .dtl files to show the TicketKeys and TicketValues (~ line 85). Example: If you pipe this through the PostMaster.pl and remove the '#' (~ line 85) in the Kernel/Output/HTML/Standard/TicketView.dtl for TicketFreeKey1 and TicketFreeValue1, then you will see this stuff. [...] From: root@localhost To: otrs@localhost Subject: Test msg X-OTRS-TicketKey1: animal X-OTRS-TicketValue1: dog X-OTRS-ArticleKey1: sport X-OTRS-ArticleValue1: football Blah blah CU TicketKey1 && TicketValue1 [...]

BTW: Fucking cool tool! Thanks Martin.

Not me alone. Stefan and Sibbi! :) And all the people who help us! Thanks!

Marc

PS: Is http://bugs.otrs.org/show_bug.cgi?id=30 working now? Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.