
I am wondering if anyone has worked on integrating Bugzilla (or another bug tracking system) tightly with OTRS. OTRS is great for customer care and help desk, but I'd like something more amenable to tracking bugs when things get down to that level. Has anyone worked on this idea? Am I missing something in OTRS that would make it more suitable for bug tracking? Thanks! Any input is appreciated. -- Jeff Horn

On Wednesday, March 24, 2004 9:02 PM
Jeffrey Horn
I am wondering if anyone has worked on integrating Bugzilla (or another bug tracking system) tightly with OTRS. OTRS is great for customer care and help desk, but I'd like something more amenable to tracking bugs when things get down to that level.
See thy miracle-solutioner to get you going: http://www.google.de/search?q=bugzilla+site%3Alists%2Eotrs%2Eorg
Thanks! Any input is appreciated.
Any Output, too ;) We're always eager to see cute customized solutions. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Jeffrey Horn
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Robert Kehl