Hi guys! I'd like to invite you to try our fork of ((otrs)) Community. We will maintain the software as opensource with no pay for extra features: https://ligerosmart.com/ https://www.youtube.com/channel/UCi22ju-ttgF6wTMx6yjWV7g Regards, Ronaldo Richieri Em qua., 27 de jan. de 2021 às 22:28, Edson Richter < edsonrichter@hotmail.com> escreveu:

Hi!

Disclaimer: I’ve no relation to OTRS company, not as employee, not as customer – only as OTRS 5.x community edition user. All I’ve is informal talks with sales person, and I suppose it cannot be considered “oficial company communication”. Consider all below as mine personal perspective only.

I’ve been in touch with OTRS representatives at Brazil, and sales person mentioned that as OTRS eventually would not have community version anymore, and because of that, many companies are considering to subscritbe OTRS 8 to get “all new features” and be safe, of course.

In my research, I’ve found that dolar-per-feature in OTRS 8 is high and would require an evalutation of the competitors – found it being as expensive, or even more expensive, compared with products with same level of service for ticket system, and additional tools integrated, like communication tools (SIP, WhatsApp, Telegram, Facebook, etc), project management, CRM, among others.

Our company will probably keep OTRS 5.x as readonly repository for historic data/internal use, and in next few months choose subscribing either OTRS 8 or another tool.

I do respect OTRS’s company work, and keeping community version is their decision after all.

Let’s see.

Regards,

Edson

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*De: *Matteo Sgalaberni *Enviado:*terça-feira, 19 de janeiro de 2021 07:21 *Para: *otrs *Assunto: *[otrs] Otrs Community edition is formally dead?

Hello,

Otrs company published that from 1 January 2021 no security updates will be released and the 6.0 is definitively unsupported.

https://otrs.com/release-notes/attention-security-risk-with-otrs-6/

Some days ago they updated the SECURITY.md on github https://github.com/OTRS/otrs/commit/f11a60618b59b0dae5252e1a4a3c7efbe551bdea

Is it someone informed about what will happen now? The OTRS Community Edition is definitively dead and we need to dispose it as the unique released version is unsupported ad there are no newer version released?

Thanks

Matteo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

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It seems OTRS Community Edition 6 is back : [ https://otrscommunityedition.com/roadmap/ | https://otrscommunityedition.com/roadmap/ ] Regards, De: "otrs list" À: "otrs" Envoyé: Mercredi 3 Février 2021 07:43:59 Objet: Re: [otrs] RES: Otrs Community edition is formally dead? So, now there several forks: * [ https://www.znuny.org/why | https://www.znuny.org/why ] * [ https://www.otobo.de/ | https://www.otobo.de ] * [ https://ofork.de/ | https://ofork.de ] * [ https://ligerosmart.com/ | https://ligerosmart.com/ ] * [ https://forums.otterhub.org/viewtopic.php?f=53&t=42221 | https://forums.otterhub.org/viewtopic.php?f=53&t=42221 ] In my opinion it would be great if not every consultant runs it own fork but to support one of the existing ones (e.g. Znuny or OTOBO) Am 03.02.21 um 02:12 schrieb Ronaldo Richieri: Hi guys! I'd like to invite you to try our fork of ((otrs)) Community. We will maintain the software as opensource with no pay for extra features: [ https://ligerosmart.com/ | https://ligerosmart.com/ ] [ https://www.youtube.com/channel/UCi22ju-ttgF6wTMx6yjWV7g | https://www.youtube.com/channel/UCi22ju-ttgF6wTMx6yjWV7g ] Regards, Ronaldo Richieri --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs