Hi, In trying to setup a custom customer log in theme I have created a "Custom" dir in Kernel/Output/HTML and copied the files from Standard that I wanted to modify - works great, however I need to change the customer-css file which in 2.3 used to be in the same directory. It now seems it is in var/httpd/htdocs/css/Standard so I created a parallel directory var/httpd/htdocs/css/Custom and cp over the customer.css file make changes to it but it has no effect. In looking at the source of the customer login page I see that it is still using the css/Standard directory. I have changed the defaultTheme to Custom and I get my changes that I have made in the Kernel/Output/HTML/Custom directory. What should I set to make the css stuff come from my Custom directory? <!-- --> <!-- OTRS: Copyright 2001-2009, OTRS Project. This Software is under the AGPL. --> <!-- Web: http://otrs.org/ - Lists: http://lists.otrs.org/ --> <!-- GNU AFFERO General Public License: http://www.gnu.org/licenses/agpl.txt --> <!-- --> <html> <head> <link rel="shortcut icon" href="/otrs-web/images/Standard/product.ico" type="image/ico"/> <link href="/otrs-web/css/Standard/customer.css" rel="stylesheet" type="text/css"> Thanks for your consideration, -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com
Hi Stephen You have to change the css class used in the Header. So try adding this line of code to your header. # include css.dtl file And to modify your customer interface you have to do the same. Just emulate what the code says originally. Cheers! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra@iica.int -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Steve Clark Enviado el: Jueves, 03 de Junio de 2010 11:37 a.m. Para: User questions and discussions about OTRS.org Asunto: [otrs] Custom themes Hi, In trying to setup a custom customer log in theme I have created a "Custom" dir in Kernel/Output/HTML and copied the files from Standard that I wanted to modify - works great, however I need to change the customer-css file which in 2.3 used to be in the same directory. It now seems it is in var/httpd/htdocs/css/Standard so I created a parallel directory var/httpd/htdocs/css/Custom and cp over the customer.css file make changes to it but it has no effect. In looking at the source of the customer login page I see that it is still using the css/Standard directory. I have changed the defaultTheme to Custom and I get my changes that I have made in the Kernel/Output/HTML/Custom directory. What should I set to make the css stuff come from my Custom directory? <!-- --> <!-- OTRS: Copyright 2001-2009, OTRS Project. This Software is under the AGPL. --> <!-- Web: http://otrs.org/ - Lists: http://lists.otrs.org/ --> <!-- GNU AFFERO General Public License: http://www.gnu.org/licenses/agpl.txt --> <!-- --> <html> <head> <link rel="shortcut icon" href="/otrs-web/images/Standard/product.ico" type="image/ico"/> <link href="/otrs-web/css/Standard/customer.css" rel="stylesheet" type="text/css"> Thanks for your consideration, -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
First of all, I apologize for my bad English. I hope that someone will understand me. I have a problem with the 'PostMaster Filter' module. I have inserted two filters to automatically change the Article Sender and the Article Type to 'agent (email-internal)', in case of all e-mails received from specific domains (i.e. Loquendo.com, guest.domain.it). When I forward an article and I set the Article Type to 'email-internal' and then I receive an email from one of the specific domain, the last customer's article will change its Article Type from 'webrequest' to 'email-internal'. If you want to experience this issue make the following steps: - create a postmaster filter that set X-OTRS-FollowUp-ArticleType to 'email'internal' and X-OTRS-FollowUp-ArticleSender to 'agent' when the 'From' field contains the specific domain - create another postmaster filter that set X-OTRS-FollowUp-ArticleType to 'email'internal' and X-OTRS-FollowUp-ArticleSender to 'agent' when the 'From' field contains the second specific domain - create a webrequest - from agent panel you have to forward the webrequest to a mail that match the specific domains - reply from this email address - the Article-Type of the last customer's article will be 'customer(email-internal)' That's all. Roberto
participants (3)
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Alejandra Piedra -
Lucarelli Roberto -
Steve Clark