That does! Thanks!

From: Myles Musser Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" Subject: Re: [otrs] (no subject) Date: Mon, 11 Jun 2007 12:22:16 -0400

Seems like a pretty generic request. You might need to clarify exactly what it is you're trying to do, but I'll give this a shot based on what you've provided so far:

You can of course filter certain tickets to certain queues. You could probably setup an Agent that would scan for, say, an e-mail address and filter it through to a specific queue for that client.

Hope that helps!

~Jadon

Tequila Troutman wrote:

...

Hi all!

I have certain customers I only want to be able to send tickets to certain queues. Is this possible? I've installed otrs 2.1 on fedora 4

Thanks for any help at all!

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