First of all, thanks for the rapid replied so far... Second of all, I downloaded the 18M mbox file and searched through it to find my answer, but didn't find what I was looking for so I apologize if this question has in fact already been answered. That being said: Is there a way to make the "Locked Tickets" view look like the default "QueueView"? Meaning--the default agent QueueView state is a sort of 'semi-zoom' of the ticket. I'd like to see the same thing in Locked Tickets where I quickly have access to Responses, Change Queue and things like that without having to click the "Zoom" link first. Thanks! Scott Moore North Point Community Church www.northpoint.org
On Friday, May 28, 2004 11:18 PM
Scott Moore
Is there a way to make the "Locked Tickets" view look like the default "QueueView"? Meaning--the default agent QueueView state is a sort of 'semi-zoom' of the ticket. I'd like to see the same thing in Locked Tickets where I quickly have access to Responses, Change Queue and things like that without having to click the "Zoom" link first.
The GUI is highly configurable. It's easy: See these pages for info on the dtl syntax: http://doc.otrs.org/1.2/en/html/dtl.html In there you'll find the important subchapter 'Create a new theme': http://doc.otrs.org/1.2/en/html/dtl-theme.html Now look inside these files in Kernel/Output/HTML/MyTheme and edit them: AgentMailboxNavBar.dtl AgentMailboxTicket.dtl TicketView.dtl Feel free to change the other files, to. You may lateron want to delete every _unchanged_ file and softlink the appropriate version from ../Standard: # ln -s ../Standard/* . 2>/dev/null Please note, that dtl-themes from 1.2.3 are not compatible to the current CVS version and thus won't be to the one from the next release. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Robert Kehl -
Scott Moore