How to enter email address that is not in Customer Database
I set up otrs to look up customer information in a database. I also changed the form so that when an agent tabs out of the customer field, a search is automatically performed rather than having to click on "Search Customer". Now, when I enter an email address that is not found in the database, the search clears the field and does not allow me to use that address. Is there a way that I can still enter an email address that is not found in a customer database? Thanks, Tyler Hepworth
Am Samstag, 10. April 2004 00:18 schrieb Tyler Hepworth:
Customer". Now, when I enter an email address that is not found in the database, the search clears the field and does not allow me to use that address. Is there a way that I can still enter an email address that is not found in a customer database?
I use a CustomerUser DB as well. If the address is not in the DB, why do you perform a search? AFAIK the values entered are written to the DB verbatim. Greetings, Gunter Ohrner -- All dwarfs have beards and wear up to twelve layers of clothing. Gender is more or less optional. -- (Terry Pratchett, Guards! Guards!) *** PGP-Verschlüsselung bei eMails erwünscht :-) *** PGP: 0x1128F25F ***
participants (2)
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Gunter Ohrner -
Tyler Hepworth