Error when creating new tickets after updating

Hi guys, I just updated my system from OTRS 1.3 to 2.0.1 (almost) successfully: I can answer tickets and I can receive new tickets, too. However: I get an error message when creating new tickets. This happens when creating new email tickets and when creating new phone tickets. I receive an Error 500 from Apache saying nothing but: ------------------------- Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. ... ------------------------- The ticket is not created in the mysql database as far as I can see. Can anyone help me??? :( Best greetings, Sven -- Sven Abels Sven@abelssoft.de http://www.svensdomain.de ICQ: 4592045 - Alle anderen IM (inkl. Skype): abelssoft

On 8/2/05, Sven Abels
------------------------- Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. ... -------------------------
The above is just a generic "Apache had a problem" message. There should be more detailed information about the problem in your Apache error log and/or your system messages log. Thanks, Bryan

The above is just a generic "Apache had a problem" message. There should be more detailed information about the problem in your Apache error log and/or your system messages log.
I found the error-message in my log file saying that OTRS was unable to write to /opt/otrs/var/log/TicketCounter.log Hence, I changed the settings so to chmod 666 and now it works. :-) It it possible that setPermissions.sh didn't set the correct permissions for this file? Best greetings, Sven
participants (2)
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Bryan Fullerton
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Sven Abels