Is there a way to have notes that are added to a ticket by an agent sent to the customer?
Nope, only through the email response. Jonathan Larsen Mountain West Heart Center IT Dept it@heartslc.com 801.270.4108 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mike Clayton Sent: Monday, July 23, 2007 3:52 PM To: otrs@otrs.org Subject: [otrs] Customer notifications Is there a way to have notes that are added to a ticket by an agent sent to the customer? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Nils Breunese (Lemonbit) wrote:
Mike Clayton wrote:
Is there a way to have notes that are added to a ticket by an agent sent to the customer?
Why not just send a reply?
Nils Breunese.
That works, and does what we wanted, Thanks for the answer. but just out of curiosity, why couldn't the email-external article type be maid available through the note adding interface?
Mike Clayton wrote:
Nils Breunese (Lemonbit) wrote:
Mike Clayton wrote:
Is there a way to have notes that are added to a ticket by an agent sent to the customer?
Why not just send a reply?
That works, and does what we wanted, Thanks for the answer. but just out of curiosity, why couldn't the email-external article type be maid available through the note adding interface?
Probably because an email is not a note. Nils Breunese.
Nils Breunese (Lemonbit) wrote:
Mike Clayton wrote:
Nils Breunese (Lemonbit) wrote:
Mike Clayton wrote:
Is there a way to have notes that are added to a ticket by an agent sent to the customer?
Why not just send a reply?
That works, and does what we wanted, Thanks for the answer. but just out of curiosity, why couldn't the email-external article type be maid available through the note adding interface?
Probably because an email is not a note.
Well, a reply is not an email either until OTRS sends it as one. I think the answer is there's no reason it couldn't be, it just isn't. John Blumel
I've read a lot of help on configuring LDAP on Linux boxes. However, I have a Windows 2003 Server with OTRS configured. I made all of the relative changes suggested in the config.pm file. I need to install perl::ldap on this server, and I am having issues. I have my server setup with 2 different partitions a C drive and a D drive. OTRS is configured on the D drive. What changes do I need to make in order to install perl::ldap to the D drive so that it will work with OTRS. I would also like to get SSL working as well to meet PCI requirements. Any help would be greatly appreciated. Thanks, Mike Holland
Hello Michael,
I also have OTRS 2.2.1 installed on a Linux box and on Server 2003,
but can not get LDAP to work. I think I have the same problem.
Peter
2007/7/25, Michael D. Holland
I've read a lot of help on configuring LDAP on Linux boxes. However, I have a Windows 2003 Server with OTRS configured. I made all of the relative changes suggested in the config.pm file.
I need to install perl::ldap on this server, and I am having issues. I have my server setup with 2 different partitions a C drive and a D drive. OTRS is configured on the D drive. What changes do I need to make in order to install perl::ldap to the D drive so that it will work with OTRS.
I would also like to get SSL working as well to meet PCI requirements.
Any help would be greatly appreciated.
Thanks,
Mike Holland _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system?
participants (6)
-
John Blumel -
Jonathan Larsen -
Michael D. Holland -
Mike Clayton -
Nils Breunese (Lemonbit) -
Peter Hoogkamer