Migrating and article file storage

Hi all , I want to migrate from one otrs system to another (mainly due to old hardware) , but I have a few questions before I jump into stormy waters : - If migrating let's say from a Debian based system to a Redhat (Fedora) based system , is the data the same? - Also if I only want to migrate the database , is it as simple as dumping the database (let's say with the ./backup script) ? - I'm currently running my ticket storage module in ArticleStorageFS , how can i migrate this data over to the new server? Regards D

I noticed that the Debian version of OTRS is only at 1.3.2p01-6 , does anyone have a .deb latest build by any chance or can direct me to a repository? I assume that no one has done this type of migration yet , so will slog on by myself and try to write a howto :( Danie wrote:
Hi all ,
I want to migrate from one otrs system to another (mainly due to old hardware) , but I have a few questions before I jump into stormy waters :
- If migrating let's say from a Debian based system to a Redhat (Fedora) based system , is the data the same? - Also if I only want to migrate the database , is it as simple as dumping the database (let's say with the ./backup script) ? - I'm currently running my ticket storage module in ArticleStorageFS , how can i migrate this data over to the new server?
Regards
D _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

why not just install from source? the dependencies are actually pretty well documented (except for that Apache::Reload thing for the package manager). -Andy -----Original Message----- From: otrs-bounces@otrs.org on behalf of Danie Sent: Thu 6/8/2006 4:03 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Migrating and article file storage I noticed that the Debian version of OTRS is only at 1.3.2p01-6 , does anyone have a .deb latest build by any chance or can direct me to a repository? I assume that no one has done this type of migration yet , so will slog on by myself and try to write a howto :( Danie wrote:
Hi all ,
I want to migrate from one otrs system to another (mainly due to old hardware) , but I have a few questions before I jump into stormy waters :
- If migrating let's say from a Debian based system to a Redhat (Fedora) based system , is the data the same? - Also if I only want to migrate the database , is it as simple as dumping the database (let's say with the ./backup script) ? - I'm currently running my ticket storage module in ArticleStorageFS , how can i migrate this data over to the new server?
Regards
D _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
participants (2)
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Andy Lubel
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Danie