Ticket From to CC in notification e-mail.

Ello! Question, When a customer makes a new ticket using e-mail, I (agent) get an e-mail that a new ticket has entered one of my queues (setting in preferences). I would like to be able to directly e-mail the customer back, so the best option would be if the ticketcustomer's e-mail address would be added in CC in the notification e-mail. So I would reply to my ticket system (making a new note) and my customer gets the important info. Anyone has any clue how to set this? have been looking in sysconfig but can't anything about this. Thanks in advance.

Hi Gerrit,
This is asked more often. Basically, you should really just use the
web interface of OTRS.
Also take a look at this thread:
http://lists.otrs.org/pipermail/otrs/2009-March/025889.html
and my answer:
http://lists.otrs.org/pipermail/otrs/2009-March/025891.html
((enjoy))
Michiel Beijen
R&D
OTRS AG
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Germany
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On Mon, Dec 14, 2009 at 1:16 PM, Gerrit Tamboer
Ello!
Question, When a customer makes a new ticket using e-mail, I (agent) get an e-mail that a new ticket has entered one of my queues (setting in preferences). I would like to be able to directly e-mail the customer back, so the best option would be if the ticketcustomer's e-mail address would be added in CC in the notification e-mail. So I would reply to my ticket system (making a new note) and my customer gets the important info.
Anyone has any clue how to set this? have been looking in sysconfig but can't anything about this.
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participants (2)
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Gerrit Tamboer
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Michiel Beijen