Hello all, I am running OTRS 2.0.4 on a SuSE 10.0 box. I would like to include any attachments in en:Agent:NewTicket notifications but I cannot see how to do that, or if that is even possible. Can anyone point me in the right direction? Thanks in advance for any help, -- ___________________________________________ Mobeen Azhar Email: moby@pcsn.net mailto:moby@pcsn.net **PC.Solutions.Net** http://www.pcsn.net http://www.pcsn.net/ Voice: 281-880-0738, Fax: 281-587-0844 HP Partner, IBM Business Partner, Microsoft Certified Partner, Multitech Optimum Reseller, WYSE Authorized Winterm Partner