I'm a new user, looking forward to getting OTRS up-and-running. Unfortunately, I've managed to get a bit stumped with my installation. I'm using a RHEL box w/ Apache 2.0.53 and mod_perl2. I've installed otrs under /var/www (we use a variety of subdomains, each in its own directory under /var/www - OTRS will be support.oursite.com). I've gotten everything configured and my virtual server is configured. However, when I try to hit OTRS I get: Software error: at /var/www/otrs/Kernel/Config/Defaults.pm line 1803. I don't even know where to begin with this... My httpd.conf contains the following: DocumentRoot "/var/www/otrs" ServerName support.oursite.com # # allow from all # Options +Indexes # </Directory> # agent, admin and customer frontend ScriptAlias /otrs/ "/var/www/otrs/bin/cgi-bin/" Alias /otrs-web/ "/var/www/otrs/var/httpd/htdocs/" # load all otrs modules Perlrequire /var/www/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> # directory settings AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> # MaxRequestsPerChild (so no apache child will be to big!) # MaxRequestsPerChild 400 </VirtualHost> and the scripts/apache2-perl-startup.pl looks like this: #! /usr/bin/perl use strict; # make sure we are in a sane environment. #$ENV{GATEWAY_INTERFACE} =~ /^CGI-Perl/ or die "GATEWAY_INTERFACE not Perl!"; # check $ENV{MOD_PERL}, $ENV{GATEWAY_INTERFACE} is deprecated for mod_perl2 $ENV{MOD_PERL} =~ /mod_perl/ or die "MOD_PERL not used!"; # set otrs lib path! use lib "/var/www/otrs"; use lib "/var/www/otrs/Kernel/cpan-lib"; # pull in things we will use in most requests so it is read and compiled # exactly once #use CGI (); CGI->compile(':all'); use CGI (); CGI->compile(':cgi'); use CGI::Carp (); # use Apache (); use Apache::DBI (); Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'ar12row'); use DBI (); # enable this if you use mysql use DBD::mysql (); # enable this if you use postgresql #use DBD::Pg (); # enable this if you use oracle #use DBD::Oracle (); (...etc...) Can anybody offer me any suggestions? Thanks. -Chris