One-click ticket close?
All, My ticket reply template contains a link to reply to the ticket on the web. Is it also possible to put a 'click here to close this ticket' link in the template? Has anyone already found out how to do this? Regards, Sander
Dear Sander, I can't tell you where exactly to find it, but there's a config variable containing a list of fields active in the ticket reply page. If you add the ticket state to that -- again, I don't know exact syntax -- your agents can set the next state (closed to close the ticket) in the reply form. Hope that helps, Susan
I tend to send with pending auto close successful. Customers can't be bothered. Also, you as an agent can't easily know that a ticket is one click closed. On Jun 4, 2014 4:12 AM, "Sander Goudswaard" < s.goudswaard@westerscheldetunnel.nl> wrote:
All,
My ticket reply template contains a link to reply to the ticket on the web.
Is it also possible to put a ‘click here to close this ticket’ link in the template? Has anyone already found out how to do this?
Regards,
Sander
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
participants (3)
-
Gerald Young -
Sander Goudswaard -
Susan Dittmar