Does anyone have any more comprehensive documentation on adding custom postmaster filters? The OTRS docs are pretty sparse on it. Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jloven@caisoft.com Web: http://www.caisoft.com/ blocked::http://www.cainetserv.com/