Ok, thank you. I tried versions 2.4.7 and 3.1.0.beta2. I just noticed that this is a problem of Chrome on OS X, it does not print the pictures also when I use the system print dialog over the browser print function. In Firefox and Safari it works when using the browser print instead of the OTRS print function. Thanks. On Dec 14, 2011, at 2:59 PM, Michiel Beijen wrote:

Hi Anselm,

On Wed, Dec 14, 2011 at 14:13, Anselm Strauss wrote:

...

is it normal that OTRS does not print an pictures that are displayed in ticket articles?

OTRS would print the text-formatted version of the ticket article, and this is indeed excluding inline pictures. You can actually use the browser's print button, the print that will come out of your printer does contain inline images and is quite nicely formatted. -- Mike --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs