close/remove MANY of tickets after joe-job
Hello, last week we got joe-jobbed and now we have some hundreds of "mail is not deliverable" tickets sittting in (mostly Raw) queue. Is there a possibility to close or remove them all? While they can't be identified by one rule (maybe a few rules), can I search through open tickets, select and close them all? I also can find all the notifications that created those tickets, can some process could match the mail with created tickets and close them automatically? We are running ITSM 1.2.3 (otrs 2.3.4). -- Matus UHLAR - fantomas, uhlar@fantomas.sk ; http://www.fantomas.sk/ Warning: I wish NOT to receive e-mail advertising to this address. Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu. I drive way too fast to worry about cholesterol.
Good Morning, I'm not firm in ITSM, but have you though about using the search funktion and then making a bulk aktion. You've got a "select all viewed" button on the left bottom of the search result. Greetings Oliver
Is there a possibility to close or remove them all?
While they can't be identified by one rule (maybe a few rules), can I search through open tickets, select and close them all?
I also can find all the notifications that created those tickets, can some process could match the mail with created tickets and close them automatically?
-- Mit freundlichen Grüßen Oliver Methfessel Methfessel Computers Hauptsitz: Zieglerstr. 25a, 65191 Wiesbaden Kundenbüro: Kloppenheimer Weg 11, 65191 Wiesbaden Geschäftsführender Inhaber: Oliver Methfessel http://www.methfessel-computers.de
Is there a possibility to close or remove them all?
While they can't be identified by one rule (maybe a few rules), can I search through open tickets, select and close them all?
I also can find all the notifications that created those tickets, can some process could match the mail with created tickets and close them automatically?
On 03.05.11 08:44, Oliver Methfessel [MC] wrote:
I'm not firm in ITSM, but have you though about using the search funktion and then making a bulk aktion. You've got a "select all viewed" button on the left bottom of the search result.
I don't see that button. Do I need to upgrade OTRS, install new module, or just search in some specific way in order to see it? -- Matus UHLAR - fantomas, uhlar@fantomas.sk ; http://www.fantomas.sk/ Warning: I wish NOT to receive e-mail advertising to this address. Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu. I intend to live forever - so far so good.
Am 03.05.2011 08:58, schrieb Matus UHLAR - fantomas:
I don't see that button. Do I need to upgrade OTRS, install new module, or just search in some specific way in order to see it? Hm, dunno if this is new in OTRS 2.4.x, we are using 2.4.7. It's the normal search. There isn't a description of the chechkbox in the GUI. It's in th first collumn and the summary row. --
Mit freundlichen Grüßen Oliver Methfessel Methfessel Computers Hauptsitz: Zieglerstr. 25a, 65191 Wiesbaden Kundenbüro: Kloppenheimer Weg 11, 65191 Wiesbaden Geschäftsführender Inhaber: Oliver Methfessel http://www.methfessel-computers.de
Hi Matus,
You can probably best create a GenericAgent job and use that to delete
them off your system.
--
Mike
On Tue, May 3, 2011 at 8:40 AM, Matus UHLAR - fantomas
Hello,
last week we got joe-jobbed and now we have some hundreds of "mail is not deliverable" tickets sittting in (mostly Raw) queue.
Is there a possibility to close or remove them all?
While they can't be identified by one rule (maybe a few rules), can I search through open tickets, select and close them all?
I also can find all the notifications that created those tickets, can some process could match the mail with created tickets and close them automatically?
We are running ITSM 1.2.3 (otrs 2.3.4).
-- Matus UHLAR - fantomas, uhlar@fantomas.sk ; http://www.fantomas.sk/ Warning: I wish NOT to receive e-mail advertising to this address. Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu. I drive way too fast to worry about cholesterol. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
participants (3)
-
Matus UHLAR - fantomas -
Michiel Beijen -
Oliver Methfessel [MC]