
Hi all, My upgrade works very well and everyone are sodisfied about the new OTRS version (thank you once again) but ... :D My cronned GenericAgent send me mail of this kind: ERROR: OTRS-otrs.GenericAgent.pl-10 Perl: 5.10.1 OS: linux Time: Mon Feb 11 12:50:02 2013 Message: Loading the YAML string failed: YAML::XS::Load Error: The problem: block sequence entries are not allowed in this context was found at document: 1, line: 4, column: 7 Traceback (3911): Module: Kernel::System::YAML::Load (v1.5) Line: 130 Module: Kernel::System::DynamicField::DynamicFieldGet (v1.66) Line: 308 Module: Kernel::System::DynamicField::DynamicFieldListGet (v1.66) Line: 951 Module: Kernel::System::GenericAgent::new (v1.86) Line: 117 Module: /opt/otrs/bin/otrs.GenericAgent.pl (v1.12) Line: 91 ERROR: OTRS-otrs.GenericAgent.pl-10 Perl: 5.10.1 OS: linux Time: Mon Feb 11 12:50:02 2013 Message: Loading the YAML string failed: YAML::XS::Load Error: The problem: [...] There is something that I could do to silence it a part sending cron job output to /dev/null ? I've checked modules version requirements and they seems ok. Thank you in advance. Marco Vannini

El dia Tue, 12 Feb 2013 10:14:21 +0100, en/na Marco Vannini va escriure:
There is something that I could do to silence it a part sending cron job output to /dev/null ? I've checked modules version requirements and they seems ok.
Something like this: 0 1 5 10 * /path/to/script.sh >/dev/null 2>&1

Thank you Adria, This is something I know how to do, my real/blind question is if someone has the same problem and/or it's a bug/there is a solution :D BR MV On Tue, Feb 12, 2013 at 10:33 AM, Adrià García-Alzórriz < adria.garcia-alzorriz@adam.es> wrote:
El dia Tue, 12 Feb 2013 10:14:21 +0100, en/na Marco Vannini va escriure:
There is something that I could do to silence it a part sending cron job output to /dev/null ? I've checked modules version requirements and they seems ok.
Something like this: 0 1 5 10 * /path/to/script.sh >/dev/null 2>&1
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Ticket free text fields didn't convert well.
On Feb 12, 2013 6:14 AM, "Marco Vannini"
Thank you Adria,
This is something I know how to do, my real/blind question is if someone has the same problem and/or it's a bug/there is a solution :D
BR
MV
On Tue, Feb 12, 2013 at 10:33 AM, Adrià García-Alzórriz < adria.garcia-alzorriz@adam.es> wrote:
El dia Tue, 12 Feb 2013 10:14:21 +0100, en/na Marco Vannini va escriure:
There is something that I could do to silence it a part sending cron job output to /dev/null ? I've checked modules version requirements and they seems ok.
Something like this: 0 1 5 10 * /path/to/script.sh >/dev/null 2>&1
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Do you think that I can try to reexecute some script/s or it's better to
live them as they are.
On Tue, Feb 12, 2013 at 1:23 PM, Gerald Young
Ticket free text fields didn't convert well. On Feb 12, 2013 6:14 AM, "Marco Vannini"
wrote: Thank you Adria,
This is something I know how to do, my real/blind question is if someone has the same problem and/or it's a bug/there is a solution :D
BR
MV
On Tue, Feb 12, 2013 at 10:33 AM, Adrià García-Alzórriz < adria.garcia-alzorriz@adam.es> wrote:
El dia Tue, 12 Feb 2013 10:14:21 +0100, en/na Marco Vannini va escriure:
There is something that I could do to silence it a part sending cron job output to /dev/null ? I've checked modules version requirements and they seems ok.
Something like this: 0 1 5 10 * /path/to/script.sh >/dev/null 2>&1
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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I don't know/can't answer definitively. In general, if you can disable
converted ticketfreetext fields and rebuild them as Dynamic Fields, this is
likely to prevent the error from recurring. If you need to apply values,
you might be able to do so with Generic Agent. If you're using any of the
converted ticket free text fields for reporting purposes, consider the
impact of this suggestion to your reporting results, but realize you'll
have a "before" and "after" period and (hopefully) soon enough you'll be
further along that the relevance of the old data fields' data are less
important.
On Tue, Feb 12, 2013 at 8:48 AM, Marco Vannini
Do you think that I can try to reexecute some script/s or it's better to live them as they are.
On Tue, Feb 12, 2013 at 1:23 PM, Gerald Young
wrote: Ticket free text fields didn't convert well. On Feb 12, 2013 6:14 AM, "Marco Vannini"
wrote: Thank you Adria,
This is something I know how to do, my real/blind question is if someone has the same problem and/or it's a bug/there is a solution :D
BR
MV
On Tue, Feb 12, 2013 at 10:33 AM, Adrià García-Alzórriz < adria.garcia-alzorriz@adam.es> wrote:
El dia Tue, 12 Feb 2013 10:14:21 +0100, en/na Marco Vannini va escriure:
There is something that I could do to silence it a part sending cron job output to /dev/null ? I've checked modules version requirements and they seems ok.
Something like this: 0 1 5 10 * /path/to/script.sh >/dev/null 2>&1
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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Thank you very much Gerald,
I'll try to do something during this week using your hint.
BR
On Tue, Feb 12, 2013 at 3:35 PM, Gerald Young
I don't know/can't answer definitively. In general, if you can disable converted ticketfreetext fields and rebuild them as Dynamic Fields, this is likely to prevent the error from recurring. If you need to apply values, you might be able to do so with Generic Agent. If you're using any of the converted ticket free text fields for reporting purposes, consider the impact of this suggestion to your reporting results, but realize you'll have a "before" and "after" period and (hopefully) soon enough you'll be further along that the relevance of the old data fields' data are less important.
On Tue, Feb 12, 2013 at 8:48 AM, Marco Vannini
wrote: Do you think that I can try to reexecute some script/s or it's better to live them as they are.
On Tue, Feb 12, 2013 at 1:23 PM, Gerald Young
wrote: Ticket free text fields didn't convert well. On Feb 12, 2013 6:14 AM, "Marco Vannini"
wrote: Thank you Adria,
This is something I know how to do, my real/blind question is if someone has the same problem and/or it's a bug/there is a solution :D
BR
MV
On Tue, Feb 12, 2013 at 10:33 AM, Adrià García-Alzórriz < adria.garcia-alzorriz@adam.es> wrote:
El dia Tue, 12 Feb 2013 10:14:21 +0100, en/na Marco Vannini va escriure:
There is something that I could do to silence it a part sending cron job output to /dev/null ? I've checked modules version requirements and they seems ok.
Something like this: 0 1 5 10 * /path/to/script.sh >/dev/null 2>&1
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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participants (3)
-
Adrià García-Alzórriz
-
Gerald Young
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Marco Vannini