Hi Alessandro, Cape IT has developed a module that extends the existing Import <> Export module with the ability to import Customer Users: http://bugs.otrs.org/show_bug.cgi?id=4697 It's still missing some unit tests so we have not integrated it yet in the core ImportExport package. but usually, if you *HAVE* a remote system where you can create the CSV file from, it's much nicer to use the remote system as a data source and integrate directly with the remote database. ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY On Wed, Feb 24, 2010 at 11:40 AM, Marco Vannini wrote:

ciao Alessandro, I think that it could be made by a batch job that makes something like: insert into customer_user (login,email,customer_id,first_name,last_name,valid_id,create_time,create_by,change_time,change_by) values ('prova', 'prova@prova.it', 'prova', 'p', 'p', 1, sysdate(), 1, sysdate(), 1)

The problem with a trial that I made is with the password of the user created... (could be solved with the Lost your password? from the customer.pl ?)

On Wed, Feb 24, 2010 at 11:02 AM, Alessandro Cortiana wrote:

...

I have a CentOS with OTRS installed. I need to import a lot of customer users into the otrs database. These users are stored in a csv file. Is there any way to do this automatically (via script or via the GUI)? If not, what do you suggest?

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