Hi, I want to know if it's possible to specify the default "next ticket space" for a standart responses ? Thanks by advance. Regards, Marc GUYARD Pôle Services Managés tel. +33 1 30488296 m.guyard@orange-ftgroup.com OBIANE 9 parc ariane - bâtiment gaïa - 78284 guyancourt cedex www.orange-business.com