Hi Amir You need to have a look at your log file, this will likely be /var/log/messages the syslog file of on Linux and see if you have insert errors. If that is the case add these two lines to Config.pm $ENV{'NLS_DATE_FORMAT'} = 'yyyy-mm-dd hh24:mi:ss'; $ENV{NLS_LANG} = "american_america.WE8MSWIN1252"; Check your language parameters before doing the second line and it may not be required in your case Basically the installer is trying to add some data which is in a format that requires the above date parameter to be set to make it function HTH Cheers Peter On Tue, 2008-07-08 at 08:19 +0000, amir younas wrote:

Dear Sir,

I have configured the OTRS with Oracle and it's working fine. But when I am adding ITSM packages for Config Item then sample data for Config Item is not adding in database. But if i add these pakcages using MYSQL database sample data is added in MYsql db.

Sir, Please advise me why is this behavior is with oracle. I am using 2.2.7 version with ITSM 1.1.2.

Your immediate help is highly appreciated.

Thanks.

Best Regards, Amir

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