Hello Tilo, when you create a new Ticket for a special agent with rights only on a special queue be sure you have an email adress assigned to this queue otherwise you get the error-message below. best regards Uwe -----Ursprüngliche Nachricht----- Von: Essig. Tilo [mailto:t.essig@abtis.de] Gesendet: Dienstag, 9. September 2003 09:50 An: otrs@otrs.org Betreff: [otrs] Error: Need TicketID! Hello List, now i have another problem, after changing some settings in the adminpanel i try to create a new ticket from customer CPanel. now this error appears: Fehler: Need TicketID! But i don´t know what the problem is! I found a message in the archive that the DB connection is not ok. But everything is working except to create a ticket. Thx a lot Tilo _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. LogicaCMG global sponsors, Gartner Symposium, Cannes, 4th -7th November 2003 http://symposium.gartner.com/story.php.id.3323.s.5.html Please note that LogicaCMG does not have control over content from,or availability of, this website