Hello all, Could someone explain what My Queues is? How to get tickets there? I've created new queue, email and user/group. With new queue I received emails successful. But I don't understand how to get something in my queues. Thanks for your help. -- Best regards, Alex
Alex wrote:
Hello all,
Could someone explain what My Queues is? How to get tickets there? The My Queues feature is something like your favourite queues. It enables quick access to all tickets of interest to you without navigating to their respective queue.
As an agent, you define your favourite queues in the Preferences area. There is a list of queues and you can select multiple queues from that list by ctrl-clicking on them. After you define your favourite queues, all tickets in those queues will show up in "My Queues".
I've created new queue, email and user/group. With new queue I received emails successful. But I don't understand how to get something in my queues. Thanks for your help.
-- Best Regards, Sorin BRABETE Lead developer SC SoftNews NET SRL (+4) 0743188005 sorin@softpedia.com http://www.softpedia.com
Hello all, Saturday, January 29, 2005, 7:44:03 PM, you wrote:
Could someone explain what My Queues is? How to get tickets there? The My Queues feature is something like your favourite queues. It enables quick access to all tickets of interest to you without navigating to their respective queue.
As an agent, you define your favourite queues in the Preferences area. There is a list of queues and you can select multiple queues from that list by ctrl-clicking on them.
After you define your favourite queues, all tickets in those queues will show up in "My Queues".
Thanks for detailed info. Configured it. Now I have another problem. I set notify user about new emails/tickets and notification send twice. One to user and second to otrs user. Is it possible disable sending notification to otrs? Thanks. -- Best regards, Alex
Alex wrote:
Hello all,
Thanks for detailed info. Configured it. You're welcome :)
Now I have another problem. I set notify user about new emails/tickets and notification send twice. One to user and second to otrs user. Is it possible disable sending notification to otrs? Thanks. I presume that by "user" you mean "the agent". But what do you mean by "otrs user" ?
Normally, email notifications for news tickets, follow-ups, etc are configured by each agent in his/her preferences area.
-- Best Regards, Sorin BRABETE Lead developer SC SoftNews NET SRL (+4) 0743188005 sorin@softpedia.com http://www.softpedia.com
Hello Sorin, Sunday, January 30, 2005, 8:54:14 PM, you wrote:
Now I have another problem. I set notify user about new emails/tickets and notification send twice. One to user and second to otrs user. Is it possible disable sending notification to otrs? Thanks. I presume that by "user" you mean "the agent". But what do you mean by "otrs user" ?
Normally, email notifications for news tickets, follow-ups, etc are configured by each agent in his/her preferences area.
Yes, I meant the agent. Under 'otrs user' I meant user in freebsd system. When I set receive notifications about new tickets for agent1, both agent1 and otrs received it. If I turn off notifications, nobody will receive it. -- Best regards, Alex
Alex wrote:
Yes, I meant the agent. Under 'otrs user' I meant user in freebsd system. When I set receive notifications about new tickets for agent1, both agent1 and otrs received it. If I turn off notifications, nobody will receive it. Strage, I've never experienced this behaviour. Might be some setting in Config.pm.. I can't tell for sure. Maybe someone with more experience (or the developers) can help you with this one.
-- Best Regards, Sorin BRABETE Lead developer SC SoftNews NET SRL (+4) 0743188005 sorin@softpedia.com http://www.softpedia.com
Hello Sorin, Sunday, January 30, 2005, 9:34:06 PM, you wrote:
Alex wrote:
Yes, I meant the agent. Under 'otrs user' I meant user in freebsd system. When I set receive notifications about new tickets for agent1, both agent1 and otrs received it. If I turn off notifications, nobody will receive it. Strage, I've never experienced this behaviour. Might be some setting in Config.pm.. I can't tell for sure. Maybe someone with more experience (or the developers) can help you with this one.
Ok, I solved this problem. Just reinstall everything and now it's ok. :) -- Best regards, Alex
participants (2)
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Alex -
Sorin BRABETE